Topic: Economic opportunity

NationSwell Launches the ‘Childcare for All’ Site from the Case for Childcare Collaborative

Posted on by NationSwell Team

The Business Case for Childcare Benefits for Every Employee

Today NationSwell is proud to announce the launch of our expanded Case for Childcare Collaborative site advocating  for childcare for all workers. Employees—especially gig, hourly, part-time and frontline workers— across the country continue to face an uphill battle, punctuated by the ongoing childcare crisis in the United States. Frontline workers represent about 70% of the workforce with 90% of companies relying on these workers (BCG, Fortune). And yet, while only 14% of full-time workers have access to employer-sponsored childcare support, that number falls to 8% for part-time workers (U.S. Bureau of Labor Statistics). This demonstrates a childcare benefits gap, revealing those with the most to gain from these benefits are traditionally excluded from qualifying. The detrimental effects of a broken childcare system are glaringly apparent, with parents forced to leave careers in order to take care of children, and businesses suffering huge workforce losses. 

This was the instigation for NationSwell to launch the Case for Childcare site in February 2024, showcasing two years of research making the case for employer-supported childcare benefits, revealing the business opportunity of supporting employee childcare needs. 

Why focus on frontline workers?

But–a gap in our research remained—frontline workers have the most to gain from childcare support yet are traditionally excluded from benefits packages that are reserved for full-time, salaried employees. So we set our sights on an expansion of this site to build the case for employers to provide childcare benefits for all workers. Over the last year, we’ve focused our research on frontline workers, speaking with workers, advocates, and employers alike. This research highlighted the importance of these workers for businesses and the overall economy—leaving this demographic out of conversations around employer-based childcare support is a missed opportunity for companies to improve their retention, attraction, loyalty, and engagement of workers, ultimately boosting their bottom line. Today, we’re exposing the data that employers should support their worker’s childcare needs because it is both the right thing to do for people and the company.

Educate

With this launch, our Collaborative aims to put the spotlight on the research-backed value of supporting employer-sponsored childcare benefits for frontline workers so that more leaders can educate their colleagues and advocate for change.  If you need to make the case for childcare at your company, you can find easily downloadable materials that can serve as a pitch to leadership on why childcare benefits should be implemented or expanded for your workforce. Visit our site and request the synthesized research and solutions that you can use to pitch leaders and HR managers on the expansion of your childcare support for all workers.

Commit

You might be asking, “After I get buy-in, how can we get started? What can we offer as an employer to support caregivers?” The newly launched site includes a visualization of childcare solutions that range to fit any business, no matter where you’re starting from, whether it’s just starting to think about childcare support for the first time or adding cutting-edge policies to your already comprehensive benefits package. Explore each solution with resources and organizations to help you get started and examples of other companies who are implementing these kinds of support. Then commit to change, perhaps making a plan to reevaluate your care policies each quarter with executive leadership or starting to pilot one solution over the next six months. No matter where you start, start somewhere. Join others by committing publicly on our site—submit your story or commitment to be uploaded on our wall of examples. Together we can build a community of care. 

Share

Finally, we encourage you to share this site with your networks. Caregiving is undervalued in the United States and we’re on a mission to showcase the value of care for businesses and our economy. This site not only portrays the data on the clear business value in providing employer-supported care benefits for every employee, but it also features firsthand stories from business owners and workers who are parents. Listen to employers share how to accommodate childcare needs in the workplace for all workers—it’s not only possible, but practical. Hear from advocates on the unique barriers these workers face in regards to care. And listen to parents share their stories on the impact of employers who support the care movement. Post the site on your LinkedIn, text the link to a friend or family member, or reshare NationSwell’s social posts. Help us reframe the narrative to value care.

Conclusion

This site is a go-to hub for businesses and leaders to find information they need to not only build awareness of the business case for employer-supported childcare, but also, to provide tactical solutions that more employers can implement to grow the support for all workers to  have access to affordable, quality childcare that fits the needs of their family.

Visit the Case for Childcare Collaborative’s childcare for all expanded site to learn about the case for care for all workers, commit to implementing solutions, and share the information with your team and network. Help us forge a world where childcare is no longer a barrier for workers to remain and thrive in the workforce. Thank you to our partners at the Annie E. Casey Foundation, American Family Insurance Dreams Foundation and Pivotal Ventures for supporting this important work.

Read more about the Case for Childcare Collaborative

Impact Next: An interview with the Seattle Foundation’s Alesha Washington

Posted on by Brianna Provenzano

At a moment of growing inequality and division, who is advancing the vanguard of economic and social progress to bolster our most vulnerable communities? Whose work is fostering the inclusive growth that ensures every individual thrives? Who will set the ambitious standards that mobilize whole industries, challenging their peers to reach new altitudes of social impact? 

In 2024, Impact Next — a new editorial flagship series from NationSwell — will spotlight the standard-bearing corporate social responsibility and impact leaders, entrepreneurs, experts, and philanthropists whose catalytic work has the potential to shape the landscape of progress amid urgent need for social and economic action.

For this installment, NationSwell interviewed Alesha Washington, President and CEO of Seattle Foundation.

Chloe Lew, Senior Vice President of Partnerships, NationSwell: How did you come to be the President and CEO of the Seattle Foundation? I’d love to hear about any key milestones, mentors, or experiences that brought you here.

Alesha Washington, President and CEO, Seattle Foundation: For me, it started with a general curiosity about nonprofit organizations because of my experiences with them growing up. I was a volunteer camp counselor at my neighborhood YMCA, and my first internship experience was with the ACLU. As I became more aware of nonprofits, I quickly learned that philanthropy played a role in funding all of these amazing experiences I was having as a kid, and I knew I wanted to do something to give back to this sector that was giving so much to me.

I also had a notable mentor in Dave Abbott, the former president of the George Gund Foundation in Ohio — he was the one who instilled in me the power of public policy and philanthropy. He taught me that if we make a grant to an organization, it will benefit a group of people, but if we change the law or the regulation that’s causing the need in the first place, we can help many more. He was always thinking about how to use philanthropy as a catalyst for public policy and systems change. I became a lobbyist because of his influence and used my position to create change in the civic sector. By the time Seattle Foundation became a possibility for me, I was impressed by how explicit the foundation was about racial equity and justice, and how clear it was about the role that a community foundation could play in systems-change work through grant making and advocacy. 

Lew, NationSwell: You have been at the Seattle Foundation for nearly three years. What has been guiding your leadership as you’ve taken the helm of the organization?

Washington, Seattle Foundation:  Three things come to mind. First, there were some operational challenges when I stepped into Seattle Foundation, and I came in eyes wide open — the opportunity I saw was: How do you unlock resources for a community while also building a stronger business, and how do you do that with purpose? Wrestling with this solidified the need for a very clear and accessible vision. When you go through big shifts as an organization, there are bound to be questions and pent-up energies — the ability to set that vision early on and give folks something to aspire to helps them know that even when it’s hard, it’s hard for a reason.

The second thing is that I genuinely believe organizations are only as strong as their people, and at the end of the day if the people aren’t well, the organization isn’t healthy either. Stepping into this role, I spent time early on with every single person who works at the Foundation so that I could hear their stories and understand their point of view. It starts to give you a real temperature check on the health of the organization as a whole when you hear how people are showing up to work every day.

Finally, the thing I hold at the very center of my work is joy. In a space where there is so much polarization and so many people coming from different lived experiences, joy is something that we all still seem to find some unity in. Holding space for joy doesn’t mean that things aren’t chaotic or difficult; it just means that we can recognize the beauty of that discord and move through it with meaning, strength, purpose, and hope.

Lew, NationSwell: How do you center joy within the Foundation — what does that look like in practice? 

Washington, Seattle Foundation: The reality is given the changing nature of community foundations – the shift towards sustainable business models that can drive real impact – we will be in a state of evolution constantly. Navigating change is hard, so a key focus for us is building trust in order to ensure that our people feel valued and heard. We put out a robust staff engagement survey in an attempt to create mechanisms for people to share thoughts and perspectives. We use our people manager meetings to offer training on change management, really focusing on how to manage through change joyfully so they feel equipped to support our team. 

We’re always thinking about how to create safe spaces for people to share thoughts, but then also how to respond to those concerns so folks have clarity and transparency around our thinking. Our team that works on learning literally put together a Jeopardy game to bring people deeper into the work and make it fun — you can make gaining knowledge and trust a really joyful experience.

At the end of the day, we’re trying to create a fun and joyful environment internally while also being intentional about transparency and trust mechanisms that help people step into more of their power in the work. My personal barometer for that is how many staff feel comfortable reaching out to me to say, “Can we grab coffee?” or “Can I talk to you?” I’m seeing an uptick in that in a way that lets me know we’re doing something to foster something good here, even if it’s hard. 

Lew, NationSwell: How are you thinking about the current moment in social impact, and the economic landscape more broadly?

Washington, Seattle Foundation: Nikole Hannah-Jones did a piece on the colorblindness trap that I think is essential reading. Especially now as I consider where we are post this election. She very skillfully and artfully tracks the impact and legacy of slavery to where we are in the present day, with a number of lawsuits and efforts to attack diversity, equity, inclusion, to turn the Civil Rights Act and the Voting Rights Act on their heads and systematically reverse a lot of the efforts to create more opportunities for Black people and other people of color.

So much has gotten lost in translation through this time that I’m not quite clear or sure how astute and clued in we all are as a society. If nothing else, it is illuminating how powerful and sometimes dangerous narrative can be. One thing I still hold onto from NationSwell’s immersive experience in Montgomery is when Bryan Stevenson shared with the group that the biggest sin of slavery wasn’t slavery itself, it was the way that we justified it — the narrative around it.

I think what it means in my work, and for philanthropy as a whole, is that we get prepared for sophisticated legal, financial, and reputational threats that are meant to make us back away from anything we are doing that would be seen as too controversial in this current environment. We need to stay focused and close to each other. We need to keep our values at the center of every move we make. And we need to keep funding narrative change, community organizing, and power building in the communities we serve. 

I want to know that we’re able to stand the test of this time, that we don’t shrink away and acquiesce to a moment and then find ourselves in a situation a decade from now where these things we fought so hard for around a more inclusive democracy, around opportunities for those that never had a fair shot to a get ahead, all of that is turned on its head.

Lew, NationSwell: What are some of the initiatives, ways of working, or projects that you feel represent the best or most differentiated work that the Seattle Foundation is doing? What would you lift up for other leaders in the field?

Washington, Seattle Foundation: We have a vision of a joyful region of shared prosperity, belonging, and justice. As a grantmaker, we’re always thinking about how we resource organizations — especially BIPOC-led and -serving organizations — in a way that helps make that vision a reality. 

We’ve always done that through this very tiny pot of money that represents our core discretionary dollars — around 5% of what we do as a whole — with the other 95% driven through our donor-advised funds. The foundation has had to get innovative to figure out how we shift from impact work happening through a tiny discretionary grantmaking pool to bringing all the resources under our control to drive toward our vision. We have to think about all of the tools in our impact toolkit and how they support traditional grantmaking, and so we’ve really started to deepen our work with impact investing.

One of our primary vehicles for this is the Evergreen Impact Housing Fund, which is our way of contributing to the production of affordable housing, something that iis sorely needed in a community like Seattle. Thinking about the creative ways that philanthropy can test, innovate, and de-risk projects around affordability, how we can come into a capital stack of a project to make it more solvable at the end — we really put a lot of energy into that, and it creates opportunities for donors to co-invest with us. We are planning to grow this impact fund over the next year and create opportunities for individual donors to co-invest with us. 

We have refreshed learning opportunities for our donors to help broaden their understanding of community issues and help them get engaged. We’re supporting peer-to-peer learning among our donor base, so while their entry point may be a conversation of interest for them with other philanthropists on environmental justice, we’re there to then help them see what we’re funding and where there are opportunities for them to invest. 

My hope is that by recognizing everybody’s humanity in this — and the fact that we are all linked together in what it takes to get to a joyful community — we’re seeing resources move in more ways that are aligned and connected to what Seattle needs to thrive.  

Lew, NationSwell: Which of your peers in the field most inspire you?

Washington, Seattle Foundation: I have a top three. Fred Blackwell with the San Francisco Foundation is the epitome of cool for me. He has a tremendous heart for social justice. Trisha Finnegan at the Oklahoma City Community Foundation — we have this shared experience of moving to communities that we are not from and stepping in as new leaders attempting to drive pretty significant change. She leads with a level of courage and strength that is beyond anything that I’ve seen, and it gives me a lot of energy and hope. 

I’m also inspired by a phenomenal community leader back home named Leah Hudnall, who runs the Legacy Perspective. Leah really understands narrative change work and is deeply committed to the success of the community that raised her. She’s been very intentional in capturing the stories and legacy of people that would otherwise not be named, and she has stayed true to that calling, even in the face of opposition to her leadership.

Lew, NationSwell: What are the resources that you’ve found have been transformational in terms of how you look at this work and at your own leadership?

Washington, Seattle Foundation: I’m reading a really great book right now called “Leading with Joy: Practices for Uncertain Times,” by Akaya Windwood and Rajasvini Bhansali. I’m big on leadership books for past time reading but it is probably the most insightful, meaningful body of work that I’ve read — it uses short vignettes and stories from both of the authors to reflect on the leadership experiences of women of color through a lens of joy.

Impact Next: An interview with Kyndryl’s Pam Hacker

Posted on by Brianna Provenzano

At a moment of growing inequality and division, who is advancing the vanguard of economic and social progress to bolster our most vulnerable communities? Whose work is fostering the inclusive growth that ensures every individual thrives? Who will set the ambitious standards that mobilize whole industries, challenging their peers to reach new altitudes of social impact? 

In 2024, Impact Next — a new editorial flagship series from NationSwell — will spotlight the standard-bearing corporate social responsibility and impact leaders, entrepreneurs, experts, and philanthropists whose catalytic work has the potential to shape the landscape of progress amid urgent need for social and economic action.

For this installment, NationSwell interviewed Pam Hacker, Vice President of Social Impact at Kyndryl.

AiLun Ku, Senior Strategic Advisor, NationSwell: What brought you to this field? Was there a moment in your life that galvanized your commitment to driving bold action on social and economic progress?

Pam Hacker, Vice President of Social Impact at Kyndryl: I think I was born to do good in the world. I remember volunteering at the local hospital as a kid, and teaching theater to kids with special needs — I always had this passion for giving back. 

I was lucky enough to land in the PR department at Sesame Street’s nonprofit, Sesame Workshop, and I knew right away that I had found my people (and my Muppets). Slowly but surely, I found myself leading our outreach efforts — everything from creating resources for how to talk to kids about an incarcerated parent to eating healthy on a budget. Throughout it all, the essence of the work was about giving back to under-resourced communities. 

From there I was able to make a very organic transition to HBO, where I used my skills as a communicator and a storyteller to help build out their social impact work. I loved that era, and I loved creating resources and PSAs to help communities — everything from how to get access and talk about the vaccine, to Black Lives Matter, to Stop Asian Hate, and more.

Just as I was starting to ask myself what was next, a recruiter found me on LinkedIn and told me about Kyndryl. Over a year in, it has been the most incredible experience for me. I’m learning more about the space and how we can use tech for good, and how we can better allow our 80,000 employees to take time off to volunteer in the communities where we live and operate. 

Ku, NationSwell: How are you making sense of the current trends we’re seeing in social impact? What are you concerned about, what are you optimistic about, and what should we be paying more attention to?

Hacker, Kyndryl: Honestly, I’m a huge optimist — I always see hope in any scenario, in any community, in any issue we’re tackling, in any theme. If there’s one thing that still ails me, it’s the fact that diversity, equity, and inclusion is still something that we have to even have these conversations around, that there is still so much work to be done in terms of ensuring that all people have a seat at the table.

Ku, NationSwell: Looking back at the scope of your career, how have your thinking, your strategies, leadership style, or philosophies evolved? What are some attributes or approaches that make you an effective leader in this space?

Hacker, Kyndryl: I’m continuing to grow as a leader. At Kyndryl, being a global organization, this is the biggest team that I’ve led. But even when I’ve had small teams, I am a people centric leader.The work is as important, I should say, but I go back to the people. I care deeply about the next generation of humans and I care deeply about people having the opportunity to grow at a company and stay on their journey. Nothing makes me happier than mentoring people inside and outside of my team. I lead with my heart. 

Ku, NationSwell: Is there any particular initiative at Kyndryl you want to highlight that really kind of brings into focus your unique brand of leadership and what’s coming ahead in the work that you’re doing?

Hacker, Kyndryl: The beauty of a global company is that there’s so much happening on the ground that sometimes it’s hard to keep up. We are just in our first year of foundation grants, and we’ve given 11 of those grants out in seven different countries. We’re about to meet with our board and talk about the next round, so to be part of building something because the company is so young, that is something I’m grateful to be able to do.

I really see and feel the pride in working at Kyndryl: Employees wear our colors, they wear the logo — there’s a sense of pride, and it’s so exciting to have the platform to show that pride and to help build it. We’re building the culture, we’re transforming as we’re here, and you truly see them care about the people. 

Ku, NationSwell: It’s clear that you bring a very values-centered approach to leadership. How do some of those values show up — what’s the North Star of your leadership?

Hacker, Kyndryl:  Honestly, it’s people. When you have great people on your team, you end up doing great work together, and I got really lucky with the team I’ve gotten to work with. Kyndryl attracts really great people in general — smart, high performers, creative, strategic individuals. I don’t think I’ve ever worked harder in my life, and yet I simultaneously feel myself stretching and learning and growing almost every day because the work is so inspiring.

Ku, NationSwell: What does winning in social impact look like to you?

Hacker, Kyndryl: I think the more lives we could impact and change, that’s winning, right? And there’s small wins, right? For every student that walks into our office who’s never been in an office before, that’s a win for me. For being able to train almost 50,000 women in India around cybersecurity, that’s a win. And on a larger scale, being so young as a company, there’s so much opportunity to grow, to impact more. 

As the brand grows, we’re part of that brand growth. Social impact is embedded into the DNA of the company. It’s not something that is an afterthought. It’s really built from the ground up.

Ku, NationSwell: Could you recommend any insightful resources – maybe a book, report, podcast, or article that has significantly influenced your thinking?

Hacker, Kyndryl:  My relationships in the impact space are my best resources. Whether it’s other colleagues, friends, a mentor — impact leaders want each other to succeed. My peers in this space are my go-to, and it’s so comforting to know that I have experts or advisors that I could call about any issue throughout the years, no matter where I’ve been in my career.

Ku, NationSwell: Do you have any words of wisdom to share with those working in the social impact space?

Hacker, Kyndryl: For newcomers to the work, I say often that if you are at a company that you’re happy at, start a social impact team there. One of my old bosses at Sesame Street always used to say, “change is good,” and that’s been true for me — it was good for me to leave Sesame and go to HBO, and it was even better for me to leave HBO and come to Kyndryl. So I’d say the same to a more seasoned professional, or anyone experiencing a moment of uncertainty, that I would to anyone just starting out: Change is good.

Impact Next: An interview with Western Governors University’s Scott Pulsipher

Posted on by Brianna Provenzano

At a moment of growing inequality and division, who is advancing the vanguard of economic and social progress to bolster our most vulnerable communities? Whose work is fostering the inclusive growth that ensures every individual thrives? Who will set the ambitious standards that mobilize whole industries, challenging their peers to reach new altitudes of social impact? 

In 2024, Impact Next — a new editorial flagship series from NationSwell — will spotlight the standard-bearing corporate social responsibility and impact leaders, entrepreneurs, experts, and philanthropists whose catalytic work has the potential to shape the landscape of progress amid urgent need for social and economic action.

For this installment, NationSwell interviewed Scott Pulsipher, president of Western Governors University — an online university that utilizes a competency-based learning model to provide advanced education for working professionals.

Greg Behrman, CEO and Founder, NationSwell: What brought you to this field? Was there a moment in your life that galvanized your commitment to driving bold action on social and economic progress?

Scott Pulsipher, President, Western Governors University: I was raised by wonderful parents, and there were many tender mercies in my early development that shaped my leadership. I understood early on that one of the keys to a meaningful life is your influence on those with whom you associate. 

That understanding came into greater clarity for me in a professional context when I served as head of product for a startup, when through the process of being acquired, my seven-person product and marketing team scaled quickly to 120+ individuals across the globe in less than 12 months. There was this wonderful woman, Gloria Humes, who became my assistant. Early on, she reinforced the idea that my real value-add would be in helping these individuals realize that they mattered — showing them that I saw them for all the things that they were doing not only at work, but in life in general. 

Each week, she would give me two or three names, and I would pen a personal note to them to let them know that they were seen. I started improving my ability to observe what individuals were experiencing and taking that mindful moment to handwrite a note to them, acknowledging them, recognizing them, thanking them for their contributions, and congratulating them on a milestone in life or for another notable thing.

At WGU, I am constantly asking myself how I can increase my capacity and scope of leadership to lead a whole organization of more than 9,000 people. It has connected a professional pursuit with a purposeful mission. I want to be part of making a difference in the lives of others, and WGU’s whole business is changing lives for the better by expanding access to high-quality education so that they can pursue their opportunities. 

Behrman, NationSwell: Staying on leadership, what is it about your leadership that helps you to be effective? Is there a philosophy or approach that has really helped you to be an effective leader in this space?

Pulsipher, WGU: Baked into WGU’s core principles is a very clear sense that there’s inherent worth in every individual and that, if given the opportunity, everyone has something big to contribute. I see it as my responsibility as a leader to ask, “Am I getting the best out of this individual? Am I providing the feedback they need so that they understand where there are gaps between what they’re doing and what they actually want to achieve?” 

I’m also striving to do that in larger contexts — I’m trying to figure out how to connect with the individual, even if I’m speaking in a town hall to all 9,000 of our people. I’m continually trying to discern whether I’m influencing others toward an aspiration, whether it’s advancing innovation in our curriculum or new ways to partner and engage at a local level. 

In the past, I had a tendency to quickly jump to problem solving, but now I’m increasingly finding that the best counsel or support I can give is to let people work through their challenges themselves — without those challenges, they won’t really develop in the way they need. At WGU, we’re in a unique position where that logic extends to the business we’re in. With our students, we’re trying to figure out how they can pass a particular course or demonstrate mastery in something, or persist through all of the challenges they face while they’re trying to complete their degree. We endeavor to provide the right level of instruction, mentoring, and support to help them learn and master things for themselves.

At WGU, we’re trying to change lives for the better by acting as a unifying force in the midst of a lot of diversity — we’re striving to create a place where everyone from different backgrounds and all walks of life can come here as the glorious individuals that they are and work toward the same shared goal. And, in the process, we expect that we will also change and become better than we were before. 

Behrman, NationSwell: What else about the impact strategies, initiatives, or partnership models WGU is championing feels particularly unique or differentiated? 

Pulsipher, WGU: It starts with our core principles. In general, we’re operating outside of the specific paradigm most people think of when you say the word college or university — you’ll hear people say, “These individuals are the top talent because we’ve seen them perform in a certain way.” At WGU, our philosophy is that everyone is top talent. Everyone, if given the opportunity, has something big to contribute. 

One thing we’ve deployed in this highly personalized model of education is the notion of competency versus credit hour. Competency-based education is really important, because it basically says that mastery matters more than how long it took you to master something. We focus on what it really means to demonstrate mastery. All of us are going to progress at different rates, and when you design for that, you change the variable of time in terms of how quickly individuals complete their degrees. 

The second big thing is the highly personalized student experience. This is where technology and AI become incredibly beneficial, as most learning is inherently self-directed. We’re already utilizing machine learning, and tapping into existing AI models could make it just as easy to support very specific, personalized recommendations–suggesting the optimal next steps for achieving your objectives, demonstrating mastery in a module, or determining the ideal sequence of future courses, etc.

The third thing I’d highlight that differentiates WGU is our low cost. We have a declining number of traditionally-aged students, and the working individuals whom we serve need a means to upskill and uplevel. That long-form model of education is not manageable with all of the associated costs of traditional higher ed (e.g., living, board, athletics, student life), so that’s where we leverage the internet to reach and teach individuals where they are. If you want to talk about solving the student loan crisis and making opportunity work for everyone — especially those who’ve been historically underserved or disadvantaged — streamlining costs in this way is critically important. If education is supposed to be a great equalizer, let’s prove it to be so rather than being an engine of privilege (and an example of privilege begetting privilege).

Behrman, NationSwell: Of your peers in the social impact space, who are a few whose leadership inspires you, and whom you hold in high esteem?

Pulsipher, WGU: I recently reconnected with Joe Fuller, whom I used to work for at Monitor Group. He’s thinking very deeply about the need to diversify the workforce and how we need to think about talent pipelines. I find his research and work to be very informative and effective in shaping the challenges and opportunities we’re undertaking at WGU.

Another person that I have also come to be associated with is Ted Mitchell, who was formerly the Undersecretary of the Department of Education under President Obama. He is the type of person who stimulates the innovative thinking that’s necessary at this moment because he sees where the puck is going. It’s also been a privilege and a pleasure to work more closely with Tracy Palandjian, the co-founder and CEO of Social Finance — I think they’re also doing great work. 

Behrman, NationSwell: Could you recommend any insightful resources – maybe a book, report, podcast, or article — that has significantly influenced your thinking or inspired your leadership?

Pulsipher, WGU: Team of Rivals by Doris Kearns Goodwin has to be one of the best biographies ever written about one of our best American leaders, Abraham Lincoln. The biggest lesson I’ve taken from it is that if you want really good, productively reasoned solutions to some of your most complex challenges, you’d better staff your leadership and your organization with those who do not think the same way you do. If you create echo chambers or look only for cultural fit in your leadership, you will handicap your best efforts to solve complex challenges. 

I’m also a big fan of Peter Thiel’s Zero to One book on innovation — it resonates with us at WGU as we are motivated by the idea that what we did in the past has to be shed in favor of what’s needed for the future. I appreciate its framework of thinking about true innovation as fundamentally disruptive.

Lastly, I really like Daniel Pink’s book, WHEN: The Scientific Secrets of Perfect Timing. The idea of timing as the one resource we can’t create more of resonates deeply — it makes you think carefully about how you’re allocating your time. This has been invaluable for me as I lead WGU; I have to be very careful about how I’m committing my time because life doesn’t stop. How will you invest your scarcest resource? It’s something I reflect on often.

Impact Next: An interview with LinkedIn’s Meg Garlinghouse

Posted on by Brianna Provenzano

At a moment of growing inequality and division, who is advancing the vanguard of economic and social progress to bolster our most vulnerable communities? Whose work is fostering the inclusive growth that ensures every individual thrives? Who will set the ambitious standards that mobilize whole industries, challenging their peers to reach new altitudes of social impact? 

In 2024, Impact Next — a new editorial flagship series from NationSwell — will spotlight the standard-bearing corporate social responsibility and impact leaders, entrepreneurs, experts, and philanthropists whose catalytic work has the potential to shape the landscape of progress amid urgent need for social and economic action.

For this installment, NationSwell interviewed Meg Garlinghouse, Vice President of Social Impact at LinkedIn.

Greg Behrman, CEO and Founder, NationSwell: What brought you to this field? Was there a moment in your life that galvanized your commitment to driving bold action on social and economic progress?

Meg Garlinghouse, Vice President of Social Impact, LinkedIn: I grew up in Topeka, Kansas, in a very middle class community. I went to an average public high school, where it was very uncommon for kids to go to college out of state, but my parents were adamant that we did. They had the resources and the determination to make that happen — they drove me to Kansas City to take the SAT and they took me out of state for college visits. Their guidance and support every step of the way helped me to excel in high school and get into college.

I’ve always been hyper aware of this privilege and believe I’m ultimately a product of my circumstance because of the family I was born into. This belief and experience has fueled my motivation to help enable social and economic mobility for others.

Behrman, NationSwell: Looking back at the scope of your career, how have your thinking, your strategies, your leadership style, or your philosophies evolved over time?

Garlinghouse, LinkedIn: One of the ways my impact philosophy has evolved over the years is focusing our vision and strategy much more “up river”. This means broadening our focus to address the root causes of social issues in addition to the symptoms, and we have several initiatives underway at LinkedIn to move this work forward.  

First, we work closely with our data scientists and engineers to ensure that the technology powering our platform and products is inclusive of all members of the global workforce. Second, thanks to one of my team members, Kavell Brown, we kicked off the LinkedIn Social Impact Global Root Causes Fund, which we started in Brazil and are expanding to other countries. The Fund focuses on root causes of inequality and includes a participatory process for grant-making that supports the organizations doing the direct service work.

Today my greatest conviction is making sure that LinkedIn is truly a place for everyone to find opportunity, connect with new people with diverse perspectives and learn the skills they need to be successful in the evolving workplaces. We have a responsibility to ensure that this new world of work, powered by artificial intelligence (AI), is truly building a better world of work for everyone.  

Behrman, NationSwell: Which trends define the current societal and economic moment? Which fill you with optimism, which ones give you pause, and which aren’t getting enough attention?

Garlinghouse, LinkedIn: I think networks are overlooked as critical pillars of economic mobility. Networks are much more than how you get a job — they often determine whether or not you even know that there is a job available in the first place.

We can build a more equitable labor market based on skills. It’s equally important, though, to consider the critical role networks play and apply them in a way that unlocks their value — ensuring that they serve as avenues to connect people to other perspectives, individuals, and experiences.

One way we do this at LinkedIn is through our signature social impact program, LinkedIn Coaches, where LinkedIn employees connect with professionals overcoming barriers to review best practices for LinkedIn profiles, learn how to network and practice interviews, either in 1:1 sessions or group settings. This program helps to build networks through career conversations with mentors and LinkedIn platform training, and it ends up being really impactful — not just for the jobseekers, but also for employees to learn and get a sense of what job seekers are actually facing. We also encourage members to reach outside of their networks with LinkedIn’s Plus One Pledge to help level the playing field and close the network gap.

Finally, when we’re looking at access to economic opportunity, a conversation that’s now more urgent than ever is the one happening around generative AI. Innovation is happening so quickly, and I’m spending a lot of time thinking about how we are meeting this pace of change. It’s important to have strong data foundations so we can measure as we go and maintain a consistent focus on ensuring that our products and platform support all members of the global workforce, in partnership with our engineering teams. It’s also important to ensure we are making critical decisions based on an established set of principles. 

Behrman, NationSwell: Can you elaborate on your specific role in spearheading social or economic progress within your organizational framework? How does your role stand out from other social or economic impact leadership functions, and what is the North Star of your leadership? 

Garlinghouse, LinkedIn: By far the most important attribute in a leader is being able to identify and develop extraordinary talent. If you get the right people on the proverbial bus who have clarity on the “why?” and conviction on the “how,” then work becomes both meaningful and effective.

The other important piece of my leadership style is helping to connect people to their purpose. Linkedin’s vision is to create economic opportunity for every member of the global workforce — not just the people who were born into economic opportunity, but every member. To make this vision a reality, we really need every employee to join us on this journey to ensure that the products and features we are building are benefitting professionals of all backgrounds and experiences.   

Behrman, NationSwell: Of the social or economic leaders who perform a similar function to yours at a peer organization, whose work inspires you, and whom you hold in high esteem?

Garlinghouse, LinkedIn: I deeply admire Erin (Baudo Felter, the Vice President of Social Impact and Sustainability) at Okta. She’s one of those people who got smart on issues quickly; she is impressive and has been taking bold steps to meet the moment we are in. For example, I love the work she’s doing around investing in tech executive talent for nonprofit boards.

Behrman, NationSwell: Could you recommend any insightful resources – maybe a book, report, podcast, or article that has significantly influenced your thinking?

Garlinghouse, LinkedIn: One book that has really helped to shape my thinking is From Generosity to Justice: A New Gospel of Wealth, by Darren Walker, which really challenges the reader to think about philanthropy as a tool for achieving economic, social, and political justice – and not a bandaid to cover or address the symptoms.

One of the best podcasts I’ve listened to recently is Kelly Corrigan Wonders’ conversation with David Brooks. It really has everything — leadership, how to make sense of the craziness in the world, how to think about individual responsibility. 

I also think everyone needs to spend time learning about advancements in Generative AI. Henry Timms has an article in the Harvard Business Review that has really evolved how I’m thinking about it, and Fei Fei Li is another leading voice — she’s brilliant, clear, pragmatic, and humble. We’re in this moment where AI can become a force for good, but it won’t happen by chance — it will only happen by design. 

Impact Next: An interview with Workday’s Carrie Varoquiers

Posted on by Brianna Provenzano

At a moment of growing inequality and division, who is advancing the vanguard of economic and social progress to bolster our most vulnerable communities? Whose work is fostering the inclusive growth that ensures every individual thrives? Who will set the ambitious standards that mobilize whole industries, challenging their peers to reach new altitudes of social impact? 

In 2024, Impact Next — a new editorial flagship series from NationSwell — will spotlight the standard-bearing corporate social responsibility and impact leaders, entrepreneurs, experts, and philanthropists whose catalytic work has the potential to shape the landscape of progress amid urgent need for social and economic action.

For this installment, NationSwell interviewed Carrie Varoquiers — Chief Philanthropy Officer at Workday.

Greg Behrman, CEO and Founder, NationSwell: What brought you to this field? Was there a moment in your life that galvanized your commitment to driving bold action on social and economic progress?

Carrie Varoquiers, Workday: My parents came from very humble beginnings, especially my Mom. After eventually reaching the middle class, she was always stressing the importance of reaching back to lift others up with her. She was (and still is) a life-long volunteer, and she brought us to lots of volunteer events as children.  As a result of those volunteer experiences from a young age, and hearing stories from my mother about her childhood, her resilience, and seeing all that she was able to achieve because of her grit and determination and — most importantly — her access to opportunity. I became focused on building a career that helped to kick open the doors of opportunity for all. 

I didn’t bounce around much after college trying to figure it out — I had a purpose. I knew early on that I worked really well in a corporate environment and firmly believed then, and still do now, that businesses can be a huge change agent for good. Business has the power, capital and influence to move quickly, innovate and advance big changes at scale to benefit society.  

Behrman, NationSwell: Looking back at the scope of your career, how have your thinking, your strategies, leadership style, or philosophies evolved?

Varoquiers, Workday: There are a few really positive changes that I have witnessed over my philanthropy career: The shift to a blend of data-driven and trust-based philanthropy; blowing up the overhead ratio myth to end the starvation cycle for nonprofits; the fact that grant applications have gotten shorter, data collection has become more automated and advanced, reporting requirements have become less cumbersome, the fact that more capital is going towards unrestricted funding….all of which frees up these talented leaders and organizations to spend more time innovating and experimenting and scaling proven solutions. This is progress!

Behrman, NationSwell: What defines this present societal and economic moment? Which trends fill you with optimism, and which ones give you pause?

Varoquiers, Workday:  We are at a true tipping point for the skills-first hiring and mobility movement globally, which is really exciting. Emerging AI technologies have the power to rapidly accelerate skills-based hiring, unlocking access to opportunity for a diverse talent pool and opening up new talent funnels for companies. Creating a skills-first movement will not only create a more equitable future for talent that has been traditionally left out due to a lack of college degree or a non-linear career path, but it will create a more robust economy that ensures people have the opportunity to use all of their skills and capabilities to the fullest. 

Of course what excites me most is also what gives me pause — the future of AI, ensuring that it is developed ethically and responsibly, and that government regulations are put in place that protect people without stifling innovation. Thankfully, Workday is leading in these areas. When AI is trustworthy and supported by smart public policy, it can improve the way we work, support informed decisions about upskilling and career mapping the workforce, and foster greater access to opportunities. 

Behrman, NationSwell: What are the current social impact trends that are not getting enough attention, in your mind?

Varoquiers, Workday: Now I am taking off my Workday hat and putting on my Cool Planet Food hat: We need to get really serious about reducing our consumption of animal products if we want to get to net zero. I didn’t say eliminate….reduce. We need to create purchasing incentives through a change in current subsidies to include fruits and veggies; we need to invest in alternative proteins and dairy; we need to help ranchers transition to plant-based crops without losing any income; we need to make plant-based options widely available in hospitals, schools, and other government institutions; we need to teach cooking in schools again! There are SO many ways for philanthropists to help influence change at scale with this issue, and it is just woefully under-funded. 

Behrman, NationSwell: What makes the impact strategies or initiatives Workday is championing unique? Can you walk us through the steps you’ve taken?

Varoquiers, Workday:  I would say that having the Workday Foundation’s mission tied so closely to the core product and expertise of the company since day one has really accelerated our impacts. In the very early days, Workday began as a human capital management software company, with deep expertise in all things HR and workforce. The Foundation’s focus on closing the opportunity gap by investing in workforce training organizations, workforce field building organizations, internal hiring programs such as Opportunity Onramps, creating and participating in all kinds of skills-first talent collaborations…this focus has allowed us to partner with the business in so many ways over the years and to tap into that institutional expertise, like with AI+work, to advance outcomes for the job seekers we are serving.  

Not only have we been able to do things like convene customers seeking to diversify their teams to discuss their talent strategies, introduce them to new talent funnels through our non-profit partners, and listen to their ideas for product features that would make skills-based hiring more effective for their orgs, we have been able to filter that information back to our training partners to help strengthen their programs. 

One current example I would call out that just launched earlier this year is our Workday training program, called Learn with Workday, which is open to anyone, anywhere. Today, there are some 60,000 openings for Workday related jobs in the U.S., but up until now, only people who work for a Workday customer or partner could access Workday product training — creating a talent gap. This is sure to lead to great new careers for job seekers, and bring new Workday-skilled talent to our customer companies. It is a perfect example of how the business and Foundation are totally aligned.

Behrman, NationSwell: Is there a signature social or economic project or initiative you’re currently overseeing that you’d like to spotlight during our discussion?

Varoquiers, Workday:  I am currently most proud of Workday’s new feature length documentary film, UNTAPPED, which will premiere on Netflix on October 16. 

Developed and executive produced by Workday, in partnership with LeBron James and Maverick Carter’s SpringHill Entertainment, and directed by Josh Kahn, UNTAPPED is a film that shines a light on all of the untapped talent that surrounds us, and asks the audience to think differently about what a “qualified” job candidate looks like. With this film, we aim to accelerate the skills-first talent movement and show viewers why a shift towards a skills-based hiring and mobility strategy benefits individual families, businesses, and our nation’s economy.

I hope everyone reading today will add UNTAPPED to their Netflix watch list — we want this film to be viewed by hiring managers everywhere!

Behrman, NationSwell: What’s the North Star of your leadership?

Varoquiers, Workday: My North Star of leadership is the same as my life philosophy: Leave the world a better place. It’s very simple. At the end of every day, I want to be able to lay my head down and believe that I did something to leave the world a bit better for people, animals, and the planet. It can be as small as listening with empathy when an employee is having a tough day, or as big as creating a new 3-year strategy to help close the opportunity gap for job seekers without a 4-year degree. I just try to have a positive impact in every interaction… like anything else in life, it takes thoughtful intention and practice. 

Behrman, NationSwell: Of the social or economic leaders who perform a similar function to yours at peer organizations, whose work inspires you, and whom you hold in high esteem?

Varoquiers, Workday: There are SO many amazing social impact leaders in tech! I am a member of a professional group of peers that has been meeting monthly for 10 years now, and we have gone through births and job changes and marriages and moves… at this point, we have moved well past peer professional relationships and into deep and authentic friendships. Many of them are also NationSwell members. 🙂 I learn so much from them — they make me better at my job, for sure. But I am mainly in awe of the nonprofit professionals I have the honor to work with every day who are actually making change happen on the ground. They are my heroes.

Behrman, NationSwell: Could you recommend any insightful resources – maybe a book, report, podcast, or article that has significantly influenced your thinking?

Varoquiers, Workday: Specifically speaking about philanthropy, I would say that Dan Palotta’s book Uncharitable was terrific. I also loved Winners Take All by Anand Giriharadas. Drawdown by Paul Hawken was so practical and digestible — it was a very optimistic climate book. 

I also love The Purpose Economy by my friend Aaron Hurst, and Change for Good by my friend Paul Klein. Both of these social impact practitioners have been leading the field and are really inspiring. But when I was in my late 20s, I read a New York Times article by philosopher Peter Singer that struck a deep chord with me titled “The Singer Solution to World Poverty.” The idea that it is our basic moral obligation to help all of our fellow humans — and the idea that we all need to be as invested in reducing the suffering of our neighbors on the other side of the world as we are with those that live right next door — touched me very deeply. 

Lastly, I would say a must-read for this moment in history is The Coming Wave, by Mustafa Suleyman, about how we have a moment — if we act right now — to truly harness the power of AI for good.

Atlanta Showcases Homeownership Solutions that Help Close the Racial Wealth Gap 

Posted on by Syd Goin

Innovative homeownership partnerships led by local governments can empower communities to overcome systemic barriers to generational wealth.

Home is not just where the heart is: homeownership is proven to build wealth for you and your family. Typically, individuals and families who own their homes accumulate more assets over time, and according to the Federal Reserve (2022), the median net worth of homeowners is nearly 40 times greater than that of renters. 

Unfortunately, rates of homeownership in the US are in lockstep with deep-rooted racial and economic disparities, creating a generation-over-generation racial wealth gap that negatively impacts BIPOC families. Rates of homeownership for white Americans are over 30% higher than for Black Americans, and rates among those in the highest income bracket are nearly double those in the lowest income bracket. 

Affordable housing and homeownership can support every community member’s quest for financial security, but producing more housing units is only part of the solution. Local leaders must tackle interconnected issues simultaneously, offer holistic support, and involve cross-sector partnerships and collaboration to ensure homeownership is equitable. 

Mayor Dickens of Atlanta understands this complexity and has set an ambitious goal to build or preserve 20,000 units of affordable housing in eight years. “We know that increasing the amount of safe, stable, and affordable housing will provide significant benefits throughout our community: increased economic mobility, a reduction in crime, better health outcomes, higher educational achievement. Our city cannot meet its fullest potential if our people do not have stable places to live and to lay their heads at night,” said the Mayor recently. In response to the challenge, the Mayor has established a new office dedicated to realizing the necessary affordable housing and addressing the root causes of the socioeconomic gap.

To shed more light on this solution, we spoke with Wesley Myrick, a former Fuse Executive Fellow, who serves on the Mayor’s Office Policy Team, Special Projects Division. We asked Myrick about the work involved in building safe and secure affordable housing, as well as the strategies his team is using to prioritize homeownership solutions that uplift diversity and legacy communities, rather than allowing gentrification and disenfranchisement.

NationSwell: Wesley, it is great to speak with you today and learn more about innovative approaches to homeownership. Let’s start with your role on the Mayor’s Office Policy Team, Special Projects Division.  What does it involve?

Wesley Myrick: I serve on the housing team which has three divisions: Special Projects, Innovation Lab, and General Housing Policy. I joined the Director of Special Projects, who manages large-scale displacement initiatives like Forest Cove. That property was condemned due to the state of disrepair it was in, so the city stepped up to relocate families, acting as a champion for them and the larger community. 

We also work on the Rapid Housing Initiative, which is focused on the quick delivery of highly dignified, comfortable homes for those experiencing chronic homelessness. One example of this is an apartment project called, The Melody, which opened in January of this year and consists of 40 units of permanent, supportive housing.

NS: Obviously safety and shelter are essential for everybody. But tell us more about why affordable housing is a key component when thinking about supporting thriving communities? 

WM: First and foremost, what are thriving communities composed of? It’s people. It’s families. It’s diversity. Affordable housing enables the creation of diverse communities, where residents include not just high-income or low-income earners, but a genuinely mixed and inclusive population. That’s significant because corporations, supportive services, and other general services need the full gambit of individuals in a community. 

Affordability at every income stream allows people to live wherever they want to live within the city. This matters because it means every community has people who are invested in being there and not just relegated to that neighborhood because it’s all they can afford. This leads to higher instances of pride and of people building community because they want to be there, which attracts businesses and developments of other things people want in a community. In Georgia, the roughly 40,000 stable, high-quality affordable housing units produced through the Low Income Housing Tax Credit (LIHTC) program between 2001 and 2019 boosted the state’s economy by $12 billion and created 4,284 new jobs annually, and led to increased property tax revenue for local governments. 

This all starts with housing. When communities have affordable housing that is accessible to a mix of people who want to live and invest there , industry is attracted, amenities arrive,  and people stay. Then, fifteen years go by and families have raised kids in a home, in a place they feel connected to that just 20 years ago may not have been a great place to be.

NS: Feeling pride and invested in a place is so important! Plus, affordable housing can be a path towards home ownership which encourages equitable economic mobility.  Does this factor into the strategies that you all are putting in place when it comes to housing?

WM: This is a perfect example of why our department is structured the way it is. The Office of the Chief Policy Officer has five different divisions working in tandem. We have a housing team, strategic partnerships and strategic initiatives, a youth and education team, a neighborhood economic development team, and an ombuds team. Each team is tasked with ensuring Atlanta is the best place in the nation to raise a family. 

The housing team works on housing unit production and preservation. We have a safe and secure housing program that examines why legacy residents are housing insecure and aligns city processes so that more people remain housed in their family homes without it being overly burdensome to do so. This ensures that regardless of your zip code, you can stay in the city and helps households of more modest means retain control of generational assets.

For the neighborhoods team, this means making significant financial and infrastructure investments into historically diverse communities to attract industry and jobs. For the strategic partnership and initiatives teams, this means convening our corporate and philanthropic communities to make investments into programs and communities that help stabilize and propel communities across the city. For our youth team, this means ensuring that youth have the best possible programs to help support their educational goals and workforce readiness through the summer jobs program and Year of the Youth. Lastly, our Umbuds team helps to catalog recurring shortfalls of government policy or practice as delivered directly from the electorate so that we can better produce what communities need to thrive.

NS: I’m glad you mentioned the different sectors. What do you see as the role of the private or philanthropic sectors when it comes to this work? Can you give an example of  a successful partnership?

WM: There are limits on what public funds can be used for and how we can disperse them, whereas private money is much more flexible. We launched a $200 million fund last year in partnership with the Community Foundation of Greater Atlanta, supporting the production of affordable housing units. While that amount of money is a significant investment it’s, unfortunately, still not enough. We need the philanthropic community to make those investments in housing where the government can’t. 

NS: Atlanta is growing as an economic and cultural hub. What are some of your key policy recommendations for establishing a secure future for Atlanta residents, especially legacy communities who are at risk of displacement?  

WM: A cornerstone of our work has been building trust with communities, which is why we not only work across departments but also have dedicated personnel who work on these things. We currently have an anti-displacement grant that partially helps support Owner-Occupied Rehab Programs, which we are able to connect residents with and has been valuable for our senior community members who need our support to ensure ordinances are not violated. Oftentimes, properties fall into disrepair, not because there are bad actors, but because there’s simply a lack of resources. Mitigating these barriers when we can is something we’re very proud of and want to keep doing more of.

NS: You wrote an excellent piece on the City of Atlanta’s  Faith-Based Development Initiative, which encourages faith-based communities to grant use of their underutilized land to affordable housing developments. What were some of your biggest takeaways from this initiative?

WM: I’ve learned that there are opportunities to create various housing types across the city at every level. For example, one house of worship has been rehabbing and renting single-family units using community development block grants and home funds, with the objective of providing them at affordable rents for those who need them. Simultaneously, they are working on a vision for a small multi-family community. 

We’ve been fortunate that in addition to houses of worship, other city, state, and private-sector organizations have answered our call. We launched the Faith-Based Development Initiative in partnership with Enterprise Community Partners, a national leader in faith-based development, and a CDFI, so they fund affordable housing across the country. The other lesson is that community building doesn’t mean building buildings – it’s really about building hearts and minds around what’s possible and helping execute that. 

NS: Land acquisition is one of the most costly elements of development, so efficient use of vacant publicly-owned land for housing development is key in increasing the availability of affordable housing. How have you tackled that in Atlanta?

WM: We chartered an organization called The Atlanta Urban Development Corporation (AUD), specifically tasked with managing the redevelopment of public land through the issuance of Request for Proposals (RFPs) to solicit, review, and select a development partner. They issue the RFPs, review them, figure out how to finance and fund them, and co-develop them with the organizations that respond to the RFPs. Thomasville Heights is their most recent RFP, focusing on mixed-income housing developments. Since they’re new and small, they’re also more nimble to move on projects. An important policy consideration is how you can expedite some of this public plan work. Create a mechanism by which you can successfully develop your project, and the developers will respond because the process is laborious – we found a way to make it less laborious with the AUD. 

We have some good examples of how the government is doing all it can in collaboration  with private partners to fill gaps while ensuring the work is community-owned and community-driven. For instance, the Midtown Fire Station, a vacant two-story firehouse that sits in Midtown Atlanta, is considered one of the most valuable plots of land in the country. The plan is to rehab the station and develop 20 to 30 housing units above it, which will be majority affordable in a part of town that’s not easy to afford. Adding one more unit makes a difference because that’s one more family that’s housed. For policymakers we have to remember that the units are important not because they are units but because they house people. 

Pathways to affordable housing are key to unlocking equitable homeownership, and social mobility, and a step toward combating the historic causes of the ever-present and widening socioeconomic divide across the country. Bringing affordable housing projects and initiatives to fruition, as evidenced by leaders in Atlanta, Georgia, will require a blend of innovative, strategic cross-sector partnerships and a revamping of local government offices and functions. FUSE offers a unique model for cross-sector collaboration to address a wide range of issues affecting growing towns and cities across the US. Learn more about their past and current initiatives by visiting https://fuse.org/.

Fresh Perspectives Unlock Creative Wealth-Building Solutions in Cities Across America

Posted on by Syd Goin

Most Americans live in cities; in fact, almost 90% of us will be city residents by 2050. Yet, every community is different and requires locally relevant solutions to the challenges and opportunities they face due to geography, history, industry, and many other place-based factors. City leaders with a local focus and lived experience in the communities they serve have never been more vital and influential in helping communities thrive across the U.S. 

Mayor Quinton Lucas of Kansas City, for example, has led the way on free public transportation and the creation of a Housing Trust Fund that has so far allocated about $19 million to support affordable housing projects and create nearly 1,000 affordable units, in a city where he grew up and experienced homelessness. But, resources in these public sector teams are stretched, capacity is limited, and space for creativity to solve systemic issues is hard to come by. 

The danger of never making space for creative thinking in local government or empowering city leaders to try new approaches is that inertia is inevitable. If neighborhoods in cities across America are to break out of cycles of inequality and build resiliency and generational wealth, we must embrace new ideas that challenge the status quo. 

In that vein, innovative impact leaders are creating ways to overcome capacity hurdles and support the important role that city government plays as a change agent. FUSE is a national nonprofit with a mission to increase the effectiveness of local governments in building more equitable communities. They have a unique method of empowering public sector teams to be the source of creative, community-led solutions for wealth-building among underserved populations. 

The FUSE Executive Fellowship Program hires diverse private-sector professionals and embeds them in government agencies on a full-time basis. These fellows bring new ideas, research, and action, all in service of advancing racial equity and addressing pressing challenges facing city communities. This allows FUSE to pursue creative approaches and public-private partnerships. Many fellows continue working in the public sector after their projects are complete, creating a unique pathway for private-sector professionals to make career moves and fulfill their desire to achieve greater impact in the communities where they work and live. 

The interventions by the FUSE Executive Fellows always begin with deep community listening, which is the genesis of fresh ideas: from the community, for the community. They integrate insights with data and human-centered design to help address seemingly intractable problems. For example: How can you preserve affordable housing and promote climate resilience in Durham, NC? How can you ensure everyone has access to fresh food in Birmingham, AL? How can local government use data and analytics to reduce reliance on incarceration and drive criminal justice reforms throughout LA County? How can county leadership help bridge the digital equity divide in Central Texas? And — in many places — how do you shift a workforce into a new era of needs and opportunities, post-pandemic?

Washington, D.C., witnessed a tremendous loss of jobs during the pandemic, particularly within the hospitality and leisure industries. The District’s Workforce Investment Council partnered with Karla Yoder, FUSE Executive Fellow to create a strategic plan to create a more resilient local ecosystem, for workers and employers. Yoder’s work not only highlighted how workers earning low wages were bearing the brunt of job losses but also noted accelerated shifts in the workforce landscape, with demand surging for workers in healthcare and technology. These factors underscored the need for employers to embrace skills-based hiring in order to service new and growing needs. In response, Yoder designed recovery initiatives tailored to D.C.’s workforce, including career coaching for unemployed residents and fostering partnerships between employers and skill-training providers.

FUSE Executive Fellow Daniel Han’s work with the City of Long Beach is another great example of innovative solutions supporting those at the highest risk of economic disruption. He helped the City connect nontraditional, community-based lenders to small business owners of color who were struggling to access capital. “The one thing that remains consistent is the critical leadership role that local government has in being a social innovator, change agent, and advocate for creating an inclusive platform for small businesses to thrive in the community,” said Han.

Just recently, FUSE Executive Fellow Kay West embedded with the City of Fort Worth to help revitalize their Economic Development Department’s “Business Assistance Center” to better support small businesses and entrepreneurs. West’s engagement with the community led to changes that made the Center more accessible, responsive, and fortified — including streamlined processes, more flexible opening hours, a more user-friendly “one-stop shop” web experience; and community convenings to foster inclusivity. “It brings me much joy to serve as a community quarterback to propel impact and bring national resources to my city,” said West, who continues to help communities and economic development organizations advance small enterprise initiatives and build capacity for equitable entrepreneurship programs.

The FUSE Executive Fellowship is one of a variety of exciting new localized wealth-building and social innovation models that are emerging. These programs show how fresh perspectives and an injection of creative capacity can make significant changes in large systems. Other models include building strength through networks that share insights and support between cities, like the Strong Cities Network that exists to help leaders address all forms of hate and polarization; or lifting up the voices of the unheard across a state in order to drive policy change, as demonstrated by End Poverty In California, which was founded by the Michael Tubbs, former Mayor of Stockton, California. 

We need this variety of solutions and an upswell of energy behind local government action to address a holistic issue like wealth building in underserved communities. Housing, education, workforce development, financial inclusion, small business support, digital equity, social cohesion, place-making, culture building — all of these elements and more are part of empowering a community to define its own future and build economic and social resilience. Funders and impact partners often struggle with how to help drive this type of cohesive community impact, when they are focused on one or two issues. 

The FUSE Executive Fellow model offers inspiration for one way forward: harnessing the power of creative individuals to integrate local knowledge, skills from the private sector, and collaborative coalition-building to turn the vision of community wealth-building into concrete policies and initiatives. From helping the City of Houston to create a comprehensive digital inclusion strategy that prioritizes those marginalized households that lack broadband access, to partnering with Cincinnati to help create 4,000 quality green jobs as part of a just transition to the green economy, to empowering Mayor Dickens in Atlanta to launch the Faith Based Development Initiative to create thousands of affordable housing units, the FUSE approach is effectively fast-tracking local government innovation across America. 

In a year when national elections will be held in at least 64 countries around the world, it is vital to remember that change starts at home—and local leaders are the ones whose decisions will have the greatest impact on daily lives. In this context, it’s energizing to see impact leaders like FUSE rally behind local government teams and innovate to allow creative, community-driven approaches to wealth building to flourish in cities across the U.S.

Visit fuse.org to learn more about their Executive Fellowship program.

Impact Next: An interview with Indeed’s Abbey Carlton and Maggie Hulce

Posted on by Brianna Provenzano

At a moment of growing inequality and division, who is advancing the vanguard of economic and social progress to bolster our most vulnerable communities? Whose work is fostering the inclusive growth that ensures every individual thrives? Who will set the ambitious standards that mobilize whole industries, challenging their peers to reach new altitudes of social impact? 

In 2024, Impact Next — a new editorial flagship series from NationSwell — will spotlight the standard-bearing corporate social responsibility and impact leaders, entrepreneurs, experts, and philanthropists whose catalytic work has the potential to shape the landscape of progress amid urgent need for social and economic action.

For this installment, NationSwell interviewed Indeed’s Abbey Carlton, Vice President of Social Impact and Sustainability, and Maggie Hulce, Chief Revenue Officer.

Greg Behrman, CEO and Founder, NationSwell: How was it that you arrived in social impact work — could you each tell us a little bit about your journey to get to where you are now? 

Maggie Hulce, Chief Revenue Officer, Indeed: I spent most of my early career struggling with the question of where I could do the most good in the world — “Is it better to be part of a corporation, or to be in government? Where can you actually drive the most change?” 

I found myself gravitating to drivers of economic opportunity: workforce development, access to education, and the challenge of finding meaningful work that also pays well. Indeed is unique in how deeply the mission to help people get jobs is embedded in the culture.  At the same time, Indeed is a tech company, with the ambition to disrupt a huge industry and the potential to improve the lives of billions of people. That combination has been pretty magical, honestly. 

Abbey Carlton, Vice President of Social Impact and Sustainability, Indeed: Growing up in the rural Midwest at a time when a lot of factory jobs were going away and seeing the impact that had on people, families, and communities made an early impact on me — I saw firsthand all of the ripple effects that come when people don’t have jobs and opportunities. 

Economic opportunity has really been the animating theme of my whole career, and I couldn’t pass up the opportunity to come to Indeed, where hundreds of millions of people go to find jobs every month; I believe we are changing how hiring happens. 

It’s been really exciting to get to work alongside business leaders like Maggie, who see that social impact doesn’t have to be this niche thing to do off to the side — it really is core to our mission and our business.

Behrman, NationSwell: You’ve mentioned how embedded and connected to the core of the business social impact is; what else is different, special, or exemplary about the work you’re doing at Indeed? 

Hulce, Indeed: In our space, there is a very natural synergy between what is good for both sides of our ecosystem — job seekers and employers — and the social value that comes from making hiring faster, more effective, and more fair. 

To make hiring more effective, you first have to understanding skills and occupations deeply. You have to collect a lot of data about job seekers and jobs, and then you have to use that data to make recommendations that are nuanced, because people are nuanced in what they solve for when choosing where to work.  

We can also use all the information we collect to make data-driven arguments to employers about how to optimize their jobs or hiring processes.  This coalesces with what we’re trying to do to make hiring more fair and to help people connect with opportunities that they might be overlooked for. 

Carlton, Indeed: We’ve set four really ambitious ESG commitments for 2030, two of which Maggie and I work together very closely on: First, to help 30 million job seekers facing barriers get hired by 2030, and second, to shorten the duration of job search by half. Those are goals that will have a huge impact on people who struggle to find work, and, if we do it right, will really improve economic opportunity for lots of people. They will make our business better, they will make hiring better, they will make it easier for our clients to connect with a broader and more diverse talent pool. 

Behrman, NationSwell: Could you give an example of what that work might look like in practice?

Carlton, Indeed: Let’s say I’m someone who has gone through a cybersecurity boot camp at Year Up, and now it’s time for me to go out and look for a job: What is it like for me to look for a job on Indeed? If we can put a spotlight on where that on-ramp works really well, and where there are opportunities to help somebody who’s gone through a non-traditional educational program to explain what that is and what they learned and what skills they’ve built, we can build that into how we think about our job seeker profiles going forward.

Hulce, Indeed: Abbey’s team has played a big role in helping our product and engineering teams understand the challenges that people face when they don’t have a bachelor’s degree.  Our teams are asking: How do we help job seekers represent their skills in our ecosystem?  How do we help them present their skills in a way that’s compelling to employers?  And how do we influence employers to remove college degree requirements? 

At a certain level, inertia is the biggest barrier we face.  But, we’ve seen data-driven conversations with employers can actually change things.  For example, we can help employers realize that for certain roles, removing college degree requirements is a good business decision, as it helps them reach a much broader pool of talent.  It’s a unique role we can play, as we see both sides of the market. 

Behrman, NationSwell: What would your advice be to other leaders in the space who are similarly hoping to drive impact outcomes while making the business case for this work internally? 

Carlton, Indeed: I’ve learned that if you see your role as a social impact leader as being the counterbalance to the business strategy or being off to the side, then you might not invest in understanding the problems other teams are trying to solve across different areas of the business. Opportunities arise when you can connect those dots, whatever they may be. 

Hulce, Indeed: Our mentality internally is always, “We should be customer #1.” We care a lot about equity in our practices, so it makes sense that we should be practicing on ourselves first. If we have an idea, we want to know how well it will work.  So we try it out, and see what we learn.  This approach also helps us build more empathy for our customers.

Carlton, Indeed: What Maggie and I have done together recently is think about whether there is a single galvanizing focus that we could bring to the company so that all of these good things don’t get diluted, and we really think about skills-first hiring as being that focus. 

If we think about promoting economic mobility, that is a way that Indeed is uniquely positioned to drive change. So we’re going to pull that lever and focus on centering skills in the hiring process, because that’s how we believe we can make hiring more equitable for all job seekers.

Behrman, NationSwell: What is it about your personal leadership that you think has helped you to be effective?

Hulce, Indeed: I think a lot about the importance of optimism – believing that change is possible — and the idea that you need to triangulate with different types of brains to actually solve some of your hardest problems. 

As a leader, I also reflect on how to get people excited about what we’re trying to do. How do you get them to believe in what is possible? And how do you get them to work together to challenge and change the status quo? 

The last part of leadership I think about a lot is the importance of time spent developing and investing in people, in giving them opportunities to grow.  

Carlton, Indeed: When I was leaving the Rockefeller Foundation, my then-boss gave a toast where he described me as firm in my principles and flexible in my methods — that is the way that I try to work.

When you are in this work, you come to realize how deep, entrenched, systemic, and long-term it is. I have tried to navigate the space of doing work on jobs and economic opportunity with some pretty firm principles and beliefs, but with a lot of flexibility on how we get there, trying new things in the process. 

Behrman, NationSwell: Who are some of the peer leaders you really admire that you want to shine a spotlight on?

Carlton, Indeed: Hamdi Ulukaya, who founded Chobani and then the Tent Partnership for Refugees, is a leader whose work I have been following and admiring for some time now — I am in awe of some of the ripple effects his work has had. Last year, Indeed had the opportunity to be a part of the coalition that Tent has brought together and to sponsor a number of large-scale hiring events focused on refugees in Europe. I think his leadership is such an inspiring example of the role that business can play in galvanizing real deep change around social issues.

Hulce, Indeed: I’ll call out our CEO, Chris Hyams, as someone who has been so incredibly thoughtful about how he weaves together what we’re trying to do as a company and the importance that it can have on society. From his advocacy for responsible AI to our ambitious goals with ESG, he is definitely leading from the front.

Behrman, NationSwell: Are there any resources — books, essays, poems, quotes — that have informed your leadership that you might recommend to other leaders?

Hulce, Indeed: I am halfway through Big Bets by Rajiv Shah, which discusses how to bring people together to drive bold change. I’d also recommend a book by Deanna Mulligan called Hire Purpose.  She was the CEO of an insurance company, and her book discusses reskilling, upskilling, and long term talent strategy. 

Pathways to Economic Opportunity: Barclays and COOP Careers

Posted on by Brianna Provenzano

As wealth and income inequality continue to climb in the United States, some employers are developing innovative models and catalytic partnerships designed to bring new skills, job access, and ultimately economic opportunity to financially vulnerable and historically marginalized individuals.

In a new interview series, Pathways to Economic Opportunity, NationSwell is taking a closer look at some of the solutions companies are pursuing in service of leveling the playing field and expanding their talent pipelines. In spotlighting these partnerships, this series hopes to uncover the “secret sauce” that makes these solutions successful for the benefit of other employers and their leaders.

The first installment featured the Dow Last Mile Fund for Manufacturing & Skilled Trades. Here, in the second installment, NationSwell sat down with members of the teams at Barclays and COOP Careers (COOP) — a nonprofit that aims to provide training, job skills, and peer connections in order to help vulnerable populations overcome underemployment — about their partnership and newly-launched Financial Services track.

Here’s what they had to say:

Bird’s Eye View: Through its partnership with COOP, Barclays aims to equip the next generation of finance professionals with the abilities and networks they need to overcome underemployment while developing a robust network of diverse talent in the financial sector.

In 2023, the partners announced a new Financial Services track designed specifically to help participants find careers in data analytics and finance. The partnership’s pilot semester, which kicked off in August 2023, welcomed 35 students through two separate cohorts, and a spring semester began in mid-February.

Fast Stats: 

  • Every spring and fall, COOP convenes peer cohorts of 16-18 diverse, low-income college grads in New York, California, Illinois, and Florida, focused on three distinct areas: data analytics, digital marketing, and financial services. 
  • In addition to virtual training and skill-building, the program matches motivated first-generation college graduates with alumni coaches to support them in building the professional tools and networks they need for the careers they deserve. 
  • Within 12 months of program completion, four-in-five COOP alumni are fully employed, earning a median of $52,000 per year (median pre-program earnings are $12k (inclusive of both folks that enter the program under or unemployed).
  • COOP’s “head-heart-hustle” approach to curriculum design is 200-hours long and focuses on providing a mix of hard and soft skills, as well as near-peer guidance, social capital, and industry connections.

The Secret Sauce: 

“That’s what it’s all about for us: building social capital. We believe it’s the connections that make a difference in finding that first — or next — great job.” – Patricia Malizia, Senior Director of Marketing and Communications, COOP Careers

1. NationSwell: What’s the origin story of the relationship between Barclays and COOP?

Sarah Wessel, Managing Director of Partnerships at COOP Careers:

The relationship started as a partnership brokered through Robin Hood. The first couple of years were mostly focused on philanthropic support from Barclays, with some volunteer engagements mixed in.

As we got to know each other better, the Barclays Citizenship team approached us to discuss a more formalized partnership between our two organizations, which began maybe three or four years ago. 

Over time, given Barclays’ role in the sector, we realized it was a great opportunity for Barclays to become the lead partner for a new financial services track just as they were thinking deeply about how to diversify their talent pipeline and help more individuals launch careers in financial services.

The partnership has just grown immensely over the last 18 months.

John Kenny, VP, Citizenship team at Barclays:

At Barclays, our Citizenship strategy is focused on employability. Through our LifeSkills program  we’re really focused on how we can help upskill individuals who have historically faced barriers to work and help create pathways into meaningful employment. 

So we look to work with the most impactful partners in this space, and we’ve been so impressed by COOP’s completion  rates, placement rates, and with what COOP participants have gone on to do post-program. 

2. NationSwell: It sounds like the Financial Services track was born out of a trusting partnership and an unmet need. Who were the key stakeholders involved in the early formation of the new curriculum, and what was the critical piece of information that signaled that this was the right time in both programs’ relationship together to launch something new? 

Sarah Wessel, COOP Careers:

It was less about one moment and more about how all of these things converged: strong early partners in the finance sector like Barclays, and a lot of knowledge from our alumni due diligence across the industry. We told ourselves that if we want to scale 10x in New York, we must find a way to access the financial services industry because it is the largest upwardly mobile employer market here. 

And the COOP theory of change is all around social capital and alumni peer mobilization. So everything we do is focused on what our alumni can come back and teach students, and how they can help provide them an entry point into upwardly mobile careers. We view trends in our alumni community as a barometer for how we should be approaching program evolution.

The impetus for this belief that we could help others with entry into the field was when our existing alumni were finding some success in finance jobs. There is a real need, and the talent we were already training was obviously a good fit for the roles that financial institutions are looking to fill. 

If we give our participants more context on the cultural environment in finance and the types of roles they would be applying for, that would really help them feel more confident about  applying for these roles at a larger volume.

3. NationSwell: Sarah, you described a particular need you discovered through all the learning you just walked us through. How is that now reflected in the experience that a participant has in the program? What are the key elements of that journey for them? 

Sarah Wessel, COOP Careers:

Our 200-hour curriculum is oriented around three pillars: head, heart, and hustle.

Head covers the technical skills, and we were able to add quite a number of modules specific to the analytics skill set that they will need going into roles very specific to banking and finance — hard skills such as Excel, SQL, and Tableau 

Heart helps to strengthen soft skills, such as communication, conflict resolution, and time management.

Hustle is about growing job-hunting skills like resume and cover letter writing, email etiquette, and collective networking to start their job search with a plan, a portfolio, and support from peers — and connections.

4. NationSwell: What sort of fingerprint does Barclays have on the curriculum or on the experience program participants are having in the financial services track? 

John Kenny, Barclays:

We’ve brought together leaders from different businesses and functions across Barclays to share their view on what types of skills are important to learn and refine, and then we’ve collaborated with the COOP team to inform the curriculum. That level of collaboration speaks volumes to how COOP is hyper-focused on equipping grads in the program.

We’ve also created guest lecture opportunities, where we have members of our team give seminar-style talks to COOPers, others have taken part in career chats, and dozens have help the COOPers prepare through in-person mock interview sessions held at our office. 

5. NationSwell: How do you select participants? What are the criteria that you’re using? 

Sarah Wessel, COOP Careers:

Any participant interested in applying for COOP fills out a form on our website. From there, they sign up for an info session, which is held in a group format and typically virtual. During that info session, all interested applicants learn about COOP and different career tracks, and they hear alumni that speak about their experience in the program and what they’re doing now so folks can start to understand what they might be interested in pursuing.

The eligibility requirements are that candidates have to make less than $50,000 a year; they have to be able to commit to our program, which is four months long, Monday through Thursday, at night; and then they have to meet two out of the three other requirements to be considered: identify as a first-generation college graduate; have been Pell Grant eligible while they were going through college; or identify as a person of color. 

Over 95% of our participants identify as people of color, and around 85-90% identify as first-generation college graduates. 

If everything looks good and it seems like they’re still motivated to apply, they go forward to a group interview. In this interview, they are given an assignment they have to complete ahead of time and then talk through their process live.

We have a long waitlist, but if you get through the process, we have a pretty high acceptance rate.

There isn’t a second layer of screening that we’re looking for, but there are some personality traits that we’re interested in, because our model is built upon paying it forward. So when looking at who’s really interested in being a part of our program for the long haul, we strongly consider whether they are ready to make the time commitment. 

What I think is really special about COOP is the relationship between the alumni near-peer coach and a cohort member and how they pull them into their industry and help them build their career for the first few years. 

6. NationSwell: What happens after someone completes the program — what sort of support are they receiving on a go-forward basis to take that big step into a career path? 

Sarah Wessel, COOP Careers:

Our program is designed to follow people forever. Folks end up feeling like they can lean on each other throughout their career, which I think is really special.

But in terms of official support from the organization, every single one of our alumni is assigned an alumni manager who is responsible for supporting them with getting their first good job. They meet one-on-one with their alumni manager as many times as they want to do mock interviews, resume reviews, job searching, and talk through any challenges they might be facing. The alumni manager also helps them with negotiating their first offer if they need help with that.

Our alumni managers recently hosted a workshop on overcoming rejection and keeping your motivation high in the job search, which is something that, especially this past year, has been really pertinent to a lot of our participants.

Patricia Malizia, Senior Director of Marketing and Communications at COOP Careers:

We also send an alumni email newsletter every month, which we recently restructured to better serve our alumni. We created a job resources page to ensure all alumni know about the jobs that are open and available. 

We also have a whole section on our website dedicated to supporting our alumni, which we just relaunched to serve our alumni even better. And we have blogs on our website about some of the things that Sarah mentioned, like developing your  resume and cover letters.

Matthew Snitkey, Director, Barclays

We have had the opportunity to hire 11 COOP alumni into Barclays across several teams, including Global Markets Operations. The support and preparation COOP provides is evident and tangible. We’ve been so impressed with how COOP alumni have hit the ground running and have brought diversity of thought and positive results in our process, workflows and controls.

7. NationSwell: What do you think is most helpful for other leaders to know about the DNA of this partnership?

John Kenny, Barclays:

We so often hear people on the Barclays side — including senior leaders and hiring managers — saying how impressed they are with the drive of COOPers. These are folks who have gotten their degrees, many of whom are working full-time, and then dedicate several hours each night to additional intensive learning for extended periods of time. And I think that, in and of itself, exemplifies a level of commitment and a level of interest in the sector that they’re building on at COOP. 

Sarah Wessel, COOP Careers:

The relationship-driven way we’ve built this partnership is a missing link for first-generation college students. Yeah, there’s a need for some skills and aptitude, but as John said, many participants have the drive and the ability to do any number of things — what they need is access. And what Barclays has really done is find a way to provide that access.

Barclays has been open to believing talent can come from anywhere, and that it’s part of their responsibility as corporate citizens to find ways to get all of their staff involved in different communities and provide that access. These students have the ability already — they just need somebody to vouch for them and give them that first good opportunity to succeed. Finding meaningful work is hard. Why should it be lonely?