This Trans Woman’s Mission? To Help People Like Her Excel in the Tech Industry

The statistics are startling: In the United States, being transgender doubles a person’s chances of living in poverty and triples the risk of being unemployed, according to a study conducted by the National Center for Transgender Equality. That financial setback is largely due to the difficulty of finding and retaining stable employment: Nearly one in three trans individuals report experiencing discrimination in the workplace, such as losing a job, denial of a promotion or being subjected to verbal harassment or sexual assault.
But what if those stats could be shifted in the tech industry, a booming sector that provides a growing share of jobs? How would you build a talent pipeline? Could a change there lead the rest of the economy to follow suit? Obsessed with these questions, Angelica Ross, a transgender activist, decided to find out. She started TransTech Social Enterprises, an incubator for LGBTQ talent, as a hub for trans people to work on freelance web development, graphic design and multimedia projects, while further enriching their tech skills at training academies. Ross launched her organization in Chicago and, after three years of iterations and the scheduled opening of additional branches in Washington, D.C., and Buffalo, N.Y., the network now includes 347 members. Last year, the company disbursed $90,000 in compensation for projects its members completed.
“The main mission behind all of this is to get trans and other marginalized people to realize that they are their own best bet, their own heroes,” Ross says. “They’re much stronger than the world communicates to them.”
Ross knows the importance of instilling this self-worth, because at one time she herself believed there were few paths to economic advancement for people like her. At age 19, she decided to officially make the transition to female. Her parents tossed her out, and she lost her job at a makeup counter in Racine, Wis. (Years later, she and her mother reconciled.) Desperate for work, Ross moved to Hollywood, Fla., where she worked as an escort and a model for an adult website. “At that time for trans women, especially those who were looking to get any transition-related surgery, there was a high level of trafficking into the adult industry,” she says. But then the website’s owner noticed her skill with computers and tasked her with touching up, cropping and resizing pictures. The experience made Ross realize she didn’t need to be working for anyone else — at an adult site, no less — to apply her technical skills. She left and founded TransTech a few years later.
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Because she experienced firsthand the many barriers to success for transgender people, Ross made a conscious decision that TransTech’s programming be as accessible as possible. Annual fees are $99, but scholarships cover those who can’t pay. And there’s no formal curriculum, a boon to aspiring techies who might not have the time to complete an intensive weeks-long program. Ross, who now lives in L.A., describes the model she eventually settled on as akin to a gym membership. Much like the equipment that fills a fitness center, TransTech’s co-working spaces are stocked with their own tools of the trade: Macs preloaded with Adobe’s Creative Suite, and plenty of scanners and printers. In place of personal trainers, TransTech offers peer mentorship. Like lifting weights to build muscle, her members are developing technical know-how by learning from others in the space, attending workshops and applying YouTube lessons to real-life projects.
The tech training is often a natural fit, as LGBTQ individuals have long been plugged in to the web. “When trans people were really just coming out of the shadows, it was on AOL, Yahoo! chat groups, even Craigslist. These are places where we found community, found love, found job opportunities,” Ross explains. “Tech is just the catalyst for everything.”
And the types of jobs TransTech members pick up are often easier to fit into their lives. Frequent medical appointments and friction with disapproving colleagues make working in an office a potential minefield. But as freelancers, they have the flexibility to set their own hours and communicate with colleagues in whatever format they wish.
Ross believes the model she’s building at TransTech will eventually help serve those beyond the transgender community. Parents with infants or people with physical disabilities would both benefit from a looser conception of a workplace. “The tech industry’s policies are half of the solution,” she points out. The other half? Installing more transgender employees in leadership positions, where they can bring a different, and much-needed, perspective to a company’s decisions.
“The trans community is bigger and more valuable than companies usually acknowledge,” Ross says. “If you look, and especially if you look to TransTech, you will find a plethora of talent.”
This article is part of the What’s Possible series produced by NationSwell and Comcast NBCUniversal, which shines a light on changemakers who are creating opportunities to help people and communities thrive in a 21st-century world. These social entrepreneurs and their future-forward ideas represent what’s possible when people come together to create solutions that connect, educate and empower others and move America forward.

How the Arts Are Saving Small Towns From Extinction, Finding Redemption Through Friendship and More

 

Can the Arts Help Save Rural America? Stateline
In nearly half of America’s rural counties, more people have moved out than in during every single decade since 1950: Young people, seeking a vibrant culture and job opportunities, have fled to big cities in droves. To avoid becoming ghost towns, small communities across the country have begun investing in music festivals, remodeling old opera houses and opening art galleries to bring young families back to their hometowns.

The White Flight of Derek Black, Washington Post
His father created Stormfront, the infamous racist web forum; his godfather was once Ku Klux Klan grand wizard. By high school, Derek Black was primed to lead America’s white nationalist movement. Yet after enrolling at New College of Florida, a Jewish classmate (who’d read Black’s neo-Nazi posts) invited him to a Shabbat dinner. As this story of redemption shows, there’s a way to defeat right-wing, racist extremism: not to attack its hate, but to overcome it with conversation and understanding.

California Restaurants Launch Nation’s First Transgender Jobs Program, NPR
Transgender individuals are twice as likely to be unemployed as the rest of the nation’s workers. To change those figures, Michaela Mendelsohn, a transgender businesswoman, hired 150 trans workers at her six El Pollo Loco restaurants, and she recently persuaded the 22,000-member California Restaurant Association to join the effort to overcome discrimination in the workplace.

The Room Full of Recliners That’s Saving the Lives of Drug Addicts, An Investment in the Poor That Pays Off and More

 
Overwhelmed by Overdoses, Clinic Offers a Room for Highs, Boston Globe
The number one cause of death among Boston’s homeless? Opioid use. Overdoses are such a common occurrence that they disrupt workers’ daily tasks at Boston Healthcare for the Homeless Program. In response, the organization is making a drastic, controversial move: opening a room where addicts can come down from their highs while under medical supervision. Some claim that it’s a plan that will simply enable users; others, including the Boston Public Health Commission and the Massachusetts Society of Addiction Medicine, believe it’s an effective way to get the drug pandemic under control and reduce the number of fatalities.
Free Money Lifts People out of Poverty, and That’s an Investment That Pays for Itself, Tech Insider
Despite America’s vast wealth, more than one in five children grow up in poverty in this country. While many believe that giving the less-fortunate money increases laziness, North Carolina discovered that Cherokee tribe members receiving up to $6,000 a year from casino revenue gave parents the ability to save money and pay bills on time — all the while continuing to work the same amount as they previously did. Not only that, their children experienced a reduction in mental health problems, fewer behavioral problems and improved performance in school.
Crowdsourcing the Future of a Social Movement, Stanford Social Innovation Review
You’ve probably heard the popular saying, There’s no “I” in team. While running a major crowdsourcing campaign, funders and nonprofit leaders in the LGBTQ community learned just how powerful collaboration is at maintaining social progress. More than 14,000 ideas were collected from residents of all 50 states, creating a vast data set about LGBTQ issues — something that’s cost prohibitive for one organization to source, but that will help guide the entire movement for years to come.

Marriage Equality Happened, But LGBTQ Youth Still Face Acceptance Struggles. Not Here

At least four days a week, Qing, a 24-year-old black gay man, buzzes into an unassuming, century-old high-rise near New York University in lower Manhattan. Squished between an upscale fitness center and a Lebanese eatery, the building’s double glass doors are blank. Its dimly lit hallway appears to lead to a freight elevator. The only clue to what’s inside is a modest sign over the entrance, identifying it as “The Hetrick-Martin Institute.”
When the elevator doors open onto the third floor, the building’s drab exterior falls away like Dorothy’s first Technicolor step into Oz. Here, at the Institute (or HMI, for short), the walls are splashed with rainbow murals, a pointed reference to its work helping New York City’s gay youth. Qing comes here to work on his freelance fashion designs, eat a hot dinner at its cafe and participate in group discussions like “In the Clear” on Tuesdays, where homeless youth share tips on steering clear of rain and snow, or “Neutral Grounds” on Thursday, which focuses on HIV (for kids both positive and negative) and the stigma surrounding the disease.
“Most of the time, if I need a safe space to go to, a place to digress, just to feel cared for and loved, I will always come to HMI,” he tells NationSwell, sitting in a classroom at HMI.

Qing’s main interest is in fashion design, but he comes to the Hetrick-Martin Institute to take advantage of its various resources.

The son of a“deadbeat dad” that was in and out of prison and didn’t “want to change or help himself,” Qing (who asked that his last name not be used), grew up in rough part of the Washington, D.C., area, with his mother and sisters. Homeless for a five-year period, Qing drifted through eight different schools by the time he reached eighth grade. “Sometimes I feel like I’m destined to be like my dad,” he worries before adding, “I use my past as my motivation.”
Qing left his family in Virginia to pursue his fashion and design dreams in the Big Apple. As a child, he escaped life’s commotion by sewing or sketching outfits. “I want to have my own fashion house one day,” he says. “They have an open studio [at HMI], which I can’t find anywhere else. The space, the materials, the proper tools are there to use: my mannequins, fabric, pattern paper.” Recently, he painted, glittered and bedazzled a shoe to turn it into a flower pot. He shipped it home as a gift for his mom.
“Here at HMI, I actually learned how I am more, how I want to be. I came to understand that I live in color and that I don’t have this monotone life, I guess. We always learn to walk in your truth. I practice that every day — being more authentic — like myself all the time,” he says. When visiting certain New York City neighborhoods, like Harlem, people would stare at Qing. “Now, they respond differently. If you show that you respect yourself and love yourself, they will treat you the same way.”
Bathrooms outside of HMI’s counseling center. HMI creates a safe and supportive environment in which LGBTQ youth, ages 13 to 24, can reach their full potential.

The Hetrick-Martin Institute was founded in 1979 when Dr. Emery Hetrick, a psychiatrist, and his partner, NYU professor Dr. Damien Martin, heard about a 15-year-old runaway who was beaten and tossed out of a group home because of his sexuality. Outraged, they mobilized advocates and welcomed LGBTQ (lesbian, gay, bisexual, transgender and questioning) youth into their West Village living room. (The organization, formerly the Institute for the Protection of Lesbian and Gay Youth, was renamed in their honor when both died from AIDS.)
“It was a very different planet. This was a time when ‘homosexuality’ was in the same paragraph as mental retardation in the [American Medical Association] Journal,” says Thomas Krever, HMI’s CEO, a native New Yorker who previously ran gang intervention programs in Brooklyn and knows firsthand what it’s like to be young and gay. He praises recent significant gains, but acknowledges that homosexuals are still a long way from equality. (For instance, you can read national headlines about a judge in Utah who took a 1-year-old girl away from her lesbian foster mothers, how Houston voters rejected an ordinance protecting gays from discrimination or the latest on Kim Davis, the Kentucky clerk who became a poster child for Christian conservatives for denying marriage licenses to gays. Even in the liberal mecca of New York City, slurs are hurled at same-sex couples walking in Central Park.) And as Krever points out, “I can get married on Sunday and fired on Monday in more states than not.”
Lockers decorated by HMI participants. The Institute is open six days a week for a hot meal, counseling, art classes, clothing, toiletries and other services and needs.

HMI has sometimes been pigeonholed as an after-school program for gay youth, but Krever articulates a much more comprehensive vision, inspired by Hetrick and Martin’s initial outreach. At its location on Astor Place, which it co-inhabits with Harvey Milk High School, a public transfer school for kids who were bullied at other schools, HMI wants to create a safe space for 13- to 24-years-olds to be who they are, “where they can get information that is accurate, maybe meet somebody that looks like themselves and has a similar history and experience the rites of passage that this population doesn’t have,” Krever says. (“I know for myself, at high school prom, I was dancing with my [female] date but staring longingly at the boy I had a crush on,” he says.) “It doesn’t mean teaching them fear and how to deny who they are, but how to navigate a system that is not tolerant and accepting,” Krever adds. Through discussion groups, career readiness classes, health programs, academic enrichment and extracurriculars, HMI encourages the 2,000 youth who come through their doors annually to thrive. In the process, it may also shift the opinions of hundreds of thousands of others who witness the teenagers’ successes.
The pantry at HMI offers free clothing, toiletries, condoms, and laundry facilities to any visiting young person.

Like the wraparound model at Harlem Children’s Zone, HMI focuses its work on the young person as a whole, addressing homelessness, substance use and risky sexual behavior as symptoms of underlying trauma, rather than as isolated problems. Five counselors provide rigorous therapy for LGBTQ kids who are struggling with their sense of self or are frustrated by feelings of repression and a thwarted desire for certain social interactions.
“Through those double doors in the counseling wing, you have young people that are literally in crisis, with therapists and social workers who are getting at complex trauma and a history of mental health issues,” says Rofofsky.
A typical session might start with a young person revealing his desire to come out to his parents. A counselor will respond, “How about the goal is not whether you’re going to come out or not, but why don’t we explore all the areas in your life that could be safe or unsafe?” As the conversation unfolds, they might explore the details of what coming out would look like at home, in the neighborhood and in the classroom. Often, the teenager may indicate other issues. Worries about a parent getting physically violent upon the revelation of their sexuality, for instance, might lead to more sessions about any underlying childhood abuse.
Kahdija, 21, works on a painting with one of the teaching artists at HMI.

Some discussions happen in a group setting, like the ones that Qing attends, or through an art therapy class, which 21-year-old Kahdija, a straight ally from Brooklyn, enjoys. Kahdija first heard about HMI from her older sister, who came out as bisexual. She was scared and unsure of what to expect when she first took the elevator up, but she walked in and found a lot of “very flamboyant” guys all dancing. “I’m here everyday, even on Saturday,” she says. “Yesterday, I stayed at school to finish up work and I kept looking up at the clock to see if I had time to make it to HMI.” When NationSwell visited HMI, Kahdija was finishing up a painting of a snake, refining the colors so that the reptile’s skin was dark with shade in all the right places.
Kahdija says participating in discussions has already changed her viewpoints. A few blocks from where she lives in Flatbush, she once saw a transgender woman harassed by a man yelling obscenities. Kahdija, across the street, watched in horror, but remained silent. After spending time at HMI, she’s now ashamed by her inaction. If she were faced with the same scenario today, she says she’d tell the guys off and suggest the woman go inside where she’d be safe.
Kahdija shows off her painting of her pet snake, which she worked on for several weeks at HMI.

It’s precisely that kind of leadership and understanding of the challenges faced by LGBTQ youth that Krever wants to see. He still vividly remembers his first months on the job in 2003, when members of the Westboro Baptist Church (who hold the infamous “God Hates Fags” signs) planned a protest outside the Institute’s doors to mark the start of the school year. Exiting the nearby subway station, Krever heard a roar and his stomach dropped in fear. He turned the corner to discover that the noise came from more than 500 supporters who had made a human chain to allow safe passage for the kids. “It’s how I knew I was at the right place and at the right time,” he recounts tearfully in his office. “I long for the day when it’s not a big deal when another CEO says he’s gay,” Krever says. Today’s not that day, but with HMI’s work, it can’t be far off.