Advancing Mission Delivery with Artificial Intelligence

On April 10th, NationSwell hosted a virtual leader roundtable called AI-Powered Impact: Advancing Mission Delivery with Artificial Intelligence dedicated to surfacing actionable strategies for harnessing the power of AI to increase impact through operational efficiency and enhanced mission delivery.

Here are some of the key takeaways from the event:


Experimentation should be actively encouraged as a strategic approach to uncover the strengths and limitations of artificial intelligence tools in the workplace

By fostering a culture that embraces curiosity and learning, organizations can empower employees to explore new technologies with confidence and creativity. This begins with setting clear and ethical guidelines for AI usage, ensuring that staff understand both the opportunities and boundaries of these tools. Once those guardrails are in place, inviting team members to incorporate AI into time management, research, and project development can lead to significant breakthroughs.

Consider constrained budgets as an opportunity to spark innovation

In the current economic climate, time is one of the most valuable and limited resources for individuals and organizations alike. AI can significantly enhance productivity by streamlining key performance indicator (KPI) tracking. It can also improve efficiency in notetaking and help identify patterns to obtain specific insights.

As artificial intelligence grows in usage, underrepresented communities face the risk of being behind the curve

The digital divide that currently exists has the potential to grow even wider with rapid AI expansion. Individuals from underprivileged backgrounds may have limited internet access, digital education, and broad awareness of how AI can be used to benefit them on a personal level. Outreach to these groups can help identify and address gaps in workforce development.

Don’t wait for perfection – start small and scale what works

Organizations are seeing real gains by launching small AI pilots tied to clear operational challenges, then iterating based on feedback and outcomes. Early hands-on use helps demystify AI and reveals practical paths forward. Peer sharing and community learning can be accelerators for progress, enabling access to real examples, toolkits, and honest feedback helps organizations move faster and avoid common pitfalls.

Explore how mission-aligned AI tools can unlock new nonprofit capabilities

Tools like Grant Guardian and Resume Boost show how AI can directly support nonprofit workflows – from financial due diligence to personalized career support – when designed with human-centered values and clear use cases.

Leaders should set the standard for responsible AI usage

The substantial benefits artificial intelligence can provide an organization also comes with significant risks. Adhering to clear guidelines on ethics, specifically data usage and privacy, could help circumvent problems from arising down the road. Making sure staff members have transparency and understanding in how AI can be used in the workplace helps lessen fears around the technology.

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Five Minutes With Hala Hanna, Executive Director of MIT Solve

For this installment of 5 Minutes With, NationSwell sat down with Hala Hanna, Executive Director of MIT Solve — an initiative of the Massachusetts Institute of Technology that advances lasting solutions from tech entrepreneurs to address the world’s most pressing problems.

We asked Hala about how MIT Solve has built and maintained its vast network of thought leaders and industry innovators, the impact milestones she’s most excited about, and how the initiative is deploying AI to create lasting transformation. 

Here’s what she had to say:


NationSwell: Tell us about MIT Solve’s mission and vision—what makes this initiative so unique and impactful?

Hala Hanna, Executive Director of MIT Solve: MIT Solve is a marketplace for social impact innovation. We find and help scale the most promising solutions to the world’s most pressing challenges and forge lasting partnerships with our Solver teams, providing ongoing funding, strategic connections, and support long after their initial program ends.

Our secret weapon? A powerhouse community of thought leaders, industry pioneers, and MIT’s extensive ecosystem—all united by the belief that technology, in the right hands, can transform lives. We seek entrepreneurs from underrepresented regions and backgrounds whose lived experience is the expertise they bring to problem-solving. 

NationSwell: What does using technology for good look like? How are MIT Solve and its innovators envisioning a present and future where scalable tech can solve big problems?

Hanna, MIT Solve: Tech for good isn’t just aspirational—it’s our Solvers’ work today. AI powers 20% of our portfolio, demonstrating how emerging tech can be deployed as a powerful means of improving people’s lives and driving positive societal transformation—from bettering health and learning outcomes to mitigating the effects of climate change. 

In addition to the breadth of application, AI helps with scaling impact: solutions in Solve’s portfolio that are powered by AI reach twice as many lives as those not making use of the technology. 

While AI global venture capital investments exceeded $290 billion between 2019 and 2024, less than 1% of this funding went to initiatives aimed at social impact. This stark disparity reveals a profound misalignment between AI’s transformative potential and its current applications that we should all want to fix.

NationSwell: What is exciting to you about the funding that MIT Solve provides to innovators? Tell us about MIT Solve’s impact to date.

Hanna, MIT Solve: The $70 million we’ve mobilized has catalyzed extraordinary change, with our Solver teams now touching 280+ million lives globally. This translates to environmental and health monitoring for 97+ million people, internet access for 4.6+ million, educational content for 56+ million children, and vital health services for 26+ million patients. These aren’t just numbers—they represent real people experiencing better health outcomes, educational opportunities, and improved livelihoods. 

We are also proud that for Solver teams selected in the past five years, over 95% are operational—compared to 70% for similar programs. Moreover, our for-profit and hybrid teams have raised over $1 billion since their organizations’ inception—together, they are engines of economic growth for their communities.

NationSwell: Is there a grantee story that you’d like to lift up?

Hanna, MIT Solve: I cannot possibly pick just one! Instead, let me invite you to experience our award-winning docuseries, The Big Idea. It follows three Solver teams on their journey: an innovator stabilizing vaccine temperatures in remote regions, a creator of antiracist technology reducing Black maternal mortality, and a developer of robot-building kits empowering Indigenous youth. With hundreds of thousands of YouTube views, features at 17 global festivals, and awards including a Webby, these stories exemplify the ingenuity and impact of our community.

NationSwell: A year from now, what are you hoping to be celebrating? What milestones are you looking to cross?

Hanna, MIT Solve: Next year marks our 10th anniversary—a decade of catalyzing world-changing innovation! There’s a lot in store to celebrate this milestone, including at our flagship events, Solve at MIT in May and Solve Challenge Finals in September. We’re building a new model where social innovation isn’t seen as charity but as the highest-leverage investment possible. By our next decade, we aim to shift billions toward solutions that scale exponentially and reach communities where traditional systems have failed.

NationSwell: What are some of the challenges you’re facing? How can NationSwell’s social impact community help you with those challenges?

Hanna, MIT Solve: Funding for international development work faces unprecedented headwinds. Even before current events, we saw a stark disconnect: $238 billion sitting in Donor-Advised Funds while we face a $4 trillion gap in achieving the UN Sustainable Development Goals. Our mission is to bridge this divide by connecting innovators with funding opportunities, regardless of the political climate. NationSwell’s network is invaluable in helping us reach the communities that need innovation most. The most precious resource isn’t money—it’s the courage to back transformative ideas when they need it most. We invite the NationSwell community to come Solve with us!

Prioritizing Clean Air in an AI Powered World

Smoking has long been acknowledged to be dangerous — no parent would recommend their kids take it up if they want to live a long, healthy life. But few people realize that air pollution has now moved ahead of tobacco and poor diet as a risk of death. As technology advances and wildfires rage due to excess deforestation and increased planet temperatures, are we spending enough time thinking about how innovation like AI can be leveraged to prioritize clean air and other essential resources in our future? 

Coupa and NationSwell are launching the Equal Air Collaborative to bring together leaders from across sectors to champion solutions to combat air pollution, ensuring that everyone — whatever their background, and wherever they live — has access to clean air and essential natural resources; and we are looking for other innovators to join us.

Every year, air pollution contributes to more than 10 million deaths globally. 99% of us are exposed, but some people suffer the health consequences more than others due to over-exposure or vulnerability — for example, low income communities, indigenous communities, children and older adults all experience greater pollution damage to their lungs and overall health. 

Despite shifts toward more sustainable processes and electric vehicles, EPA figures show that the combined emissions from industry, electric power and transportation contribute 76% of carbon air pollution. Plus, the increase in wildfires due to excess deforestation and increased planet temperatures are creating untenable levels of smoke. This is a global issue, as air particles know no borders, and it is an issue that affects certain communities more than others: lower income families are more likely to live near highways and factories, exposing them to greater risk of illness. 

We need innovation to ensure everyone has access to clean air. Coupa is an AI native, industry leading total spend management platform for businesses large and small, who have been leaning in to address the clean air emergency. In addition to their net zero carbon and SBTi validated climate reduction goals, in 2022 Coupa launched the Equal Air Project in partnership with Earth Watch, Sustainable Silicon Valley, and Yale School of Public Health. Coupa volunteers placed specialized sensors across the San Francisco Bay Area to test and monitor air quality. Yale School of Public Health monitored and analyzed data across two months to better understand local level exposures. The results proved that the quality of the air we breathe differs dramatically by zip code. 

Why should businesses like Coupa address access to clean air? Because it makes business sense. Skilled, reliable talent is hard to find, but if employees breathe polluted air they are more likely to get sick and experience reduced cognitive performance. Globally, 1.2 billion workdays are lost due to air pollution, and it’s projected to reach 3.8 billion days by 2060

As billions of dollars are pumped into AI development, we should consider how these powerful new tools can be used to solve systemic issues, some of which most people are completely unaware of — so-called hidden pollutants. Car tires, for example, are a highly dangerous pollutant that are yet to be regulated by any government. 

AI and big data can help us create inventive new ways to monitor and understand the emissions that exist. For example, a Penn State-led research team used AI and mobility data to improve the accuracy of air pollution predictive models by an average of 17.5%., which allows for more targeted interventions and mitigation for vulnerable areas. This type of improved modelling could make a significant impact when used at scale in industries. Dr. Krystal Pollitt at the Yale School of Public Health has created a wristband that allows individuals to understand their exposure to environmental chemicals around them utilizing AI. 

However,  while AI and technology broadly can significantly increase monitoring and detection of air molecules, it can also have a negative impact on air quality if we don’t consider the full life cycle of its development: the rapid expansion of data centers and energy use are leading some to warn of an oncoming energy crisis in the US. China offers us an insight into what this means for the air we breathe — studies show that increases in electricity consumption in China are associated with decreases in the air quality index.  

As AI becomes an evermore integrated presence in every aspect of our lives and particularly in the business sector, it’s essential for members of the business community to consider how their AI-powered products and services influence the air being breathed in and out every day by their employees, partners, and customers. 

Equal Air Collaborative held a conversation on The Bottom Line: Collective Action for Clean Air on Wednesday, April 24th to learn more and discuss solutions for a more responsible path forward.


Wristband photos from Dr. Krystal Pollitt at the Yale School of Public Health

Closing the technology gap: Why it’s a critical time to train more women

Projections of the future dominate the global technology conversation, with business leaders, politicians, and pundits fueling headlines about how a new era of innovation will transform our world. What’s missing from this discourse, however, is a focus on how we will ensure we have a sufficient pool of professionals with required skills in the industry behind this transformation.

The workforce responsible for forging our digital future should not exclude broad swaths of the population. Yet women continue to be significantly underrepresented in fast-growing technology fields that urgently need more talent.

Consider artificial intelligence (AI). New AI technologies are playing a growing role in enterprises around the world and in our daily lives. Yet there’s concern that half of all needed AI positions may not be filled as this technology rapidly evolves. Training more women, who only comprise one quarter of the current AI workforce, could close this gap.

This imbalance — and acute need for more experts — also extends to cybersecurity, where women represent about 20% of the field. The cybersecurity workforce is growing, but not fast enough: it still needs to increase by nearly 75% to address skill shortages. This estimate comes as cyber threats are becoming more frequent and complex, meaning more cybersecurity professionals with critical skills will be needed to navigate the tremendous challenges ahead.

A sudden reversal in these trends is unlikely. Technology-related roles are the fastest- growing jobs, according to the World Economic Forum’s Future of Jobs report, and the most in-demand skills include those in AI, cybersecurity, and technological literacy. At the same time, skill gaps are perceived as a primary obstacle to business transformation, a key finding also highlighted in the Kyndryl Readiness Report, a global survey of 3,200 business and technology leaders exploring how ready businesses are for the future.

We’ve reached a critical moment to close these gaps. But just as technological advancement depends on the efforts of many, no single organization can do so alone.

Clearing the first hurdle

Czechitas, a non-profit organization committed to enabling women to thrive in technology careers, has a 10-year track record of training women with advanced digital skills in numerous IT domains. Founded by three young women in IT, Czechitas has since trained 76,000 women in areas like data analytics and UX design. The organization continues to advance its mission of removing the financial and other barriers that make it difficult for more women to embark on IT careers by providing full scholarships that make learning accessible to all.

With a grant from the Kyndryl Foundation and support from other partners, Czechitas is expanding its education offerings to meet the rising market demand for skills in cybersecurity, AI, and digital transformation. Our organizations have experienced firsthand how cross-sector partnerships can help more women join, advance, and succeed in fields like cybersecurity and AI, where they’ve been traditionally underrepresented.

We also believe that teams with a breadth of experience and perspectives can be a business strength. The ability to problem-solve from multiple angles can drive innovation and help solve emerging challenges — addressing bias in AI models, for instance, or identifying a broader range of cyber vulnerabilities as attacks become more sophisticated.

The greatest impediment to more women pursuing careers in technology, however, is often getting them to walk through the classroom door. Women are less likely to enroll in AI training courses, for example, and they’re even less likely to use AI tools like ChatGPT.

In the Czech Republic, women represent about 9% of IT specialists — one of the lowest rates in the European Union. We find that women struggle to imagine themselves pursuing technology careers due to persistent stereotypes and perceived barriers to professional advancement, like the “motherhood penalty.” Falling behind in skills development in any field can be difficult; that’s doubly true in technology, where change is so constant that a few years away can mean starting over.

These stereotypes fade as women connect with other intelligent, ambitious peers and mentors, and as they recognize the economic benefits of honing competitive skills or the work-life balance that a career in IT can offer. But encouraging that first step toward technology depends on representation. When you’re a minority in any field, it’s only human to ask, is this space really for me? We want the response to be a resounding “yes.”

Building inclusive programs

To build inclusive training programs, lead with empathy. Organizations can encourage more women to begin and succeed in training by creating peer-to-peer learning communities where women are mentors and leaders. Flexible course options that welcome women from all walks of life and provide scholarship support can also help students overcome pervasive financial and social barriers.

Because everyone brings their own experience and learning style to the classroom, Czechitas designs courses that include both in-person training and self-study opportunities, enabling each student to find the right balance. The curriculum is constantly updated to reflect the rapid pace of technological development with a focus on practical knowledge. Partnerships with technology companies can enhance this hands-on experience: students can learn from senior experts in the field and companies can benefit from new hiring pipelines.

For markers of success beyond important metrics like program completion and career progression, look for signs of infectious passion. At Czechitas, many teachers and mentors work on a volunteer basis. You know you’re on the right track when alums return to volunteer because training changed their lives. Or when cohorts of students stay connected years after training ends, supporting each other as their careers advance.

We’re excited to see the contributions students like these will continue to make in technology and the role they’ll play in encouraging more women to join their ranks. But we also recognize that bridging these divides — whether related to gender, skills, or opportunity — requires a global effort. We encourage organizations to join us in our efforts to shape a better future.


The views and opinions expressed in this article are those of the authors and do not necessarily reflect the views and opinions of NationSwell.

What’s Ahead in Social Impact and AI

As we step into 2025, AI technologies are primed to drive even greater innovation around societal challenges, from fostering inclusive growth to expanding educational pathways and beyond. But AI is also going to continue raising important ethical questions while carrying the potential to drive new inequities.

At NationSwell’s recent roundtable discussion, What’s Ahead in Social Impact and AI, leaders and innovators across sectors joined featured panelists Vilas Dhar of The Patrick J. McGovern Foundation, Nathan Froelich of Blackbaud, and Stephen Plank of The Annie E. Casey Foundation to share strategies on how AI is currently being leveraged to meet societal challenges and surface ethical considerations and best practices for responsible AI implementation moving forward.

Here are some of the key takeaways from the event:


Insights:

Philanthropic funders have a key role to play in ensuring nonprofit partners get the AI  tools they need at scale. New technologies have the potential to serve vulnerable communities, including by organizing decades of longitudinal research and creating predictive engines that can improve community wellbeing. But given the corporate power dynamics surrounding how tech is built and deployed, we need philanthropies and companies to step forward and advocate for the technology solutions their partners need on the ground, in order for them to be created at scale. Funders have a unique opportunity to come together to build shared capacity, new institutions, and resources in order to ensure that future investments in AI go toward honing its potential to create new pathways to dignity and justice in the world.

A good intelligence strategy will require us to be extremely intentional about governance. One of the most pressing challenges posed by AI will be how we can leverage and deploy it in a way that doesn’t harm people and the planet. We need to set up effective systems of governance, paying attention to how we’re deploying generative AI both within our own organizations and in the marketplace. The development of a set of guiding principles will be instrumental in determining which technologies your organization ultimately adopts, ensuring that the tools you’re using meet your ethical standards.

The creation of empowerment councils can help you tap into the most salient use cases for AI. Convening grantees and employees and giving them the access and latitude to experiment with AI can be one way to fuel unfettered iteration and innovation. Providing the tools and encouraging experimentation and exploration can help to surface the most salient examples of how they’re using new technologies to be more productive and support goals effectively, which can ultimately be helpful in deciding when and how to scale solutions appropriately.

Private-public partnerships hold great potential in shaping AI decisions and adoption. Engaging directly with tech funders through roundtable discussions can help to surface innovative ways to leverage private sector partnerships for tool licensing and technical assistance. Similarly, building peer learning communities where government leaders can access AI expertise and collectively develop approaches to service delivery and technology procurement can be powerful ways to shape policy decisions. 

AI’s potential to displace or disrupt jobs depends on which workforce you’re talking about. While there is good research to suggest that corporate leaders do not expect AI to contribute to significant disruption in white collar jobs, those outside of traditional 9-5 roles still face challenges to upskilling, and in many cases AI is being developed with goals that run counter to the interests and livelihoods of low income and nontraditional workers. At the same time, new technologies also hold the potential to help workers maintain and build power by facilitating organization among union members, helping workers to file wage theft claims, visualize data, and influencing state policy decisions. Let’s explore that potential.

Augment and Evolve: Empowering Workers in an AI Driven World

At a moment of unprecedented technological evolution, we stand at the crossroads of digital transformation and human potential. NationSwell Summits’ thought-provoking panel, “Augment and Evolve: Empowering Workers in an AI-Driven World” — presented by Omidyar Network — explored just this. Featuring an all-women lineup, moderated by Michele Jawando, Omidyar Network, joined by Nicole Johnson, Cadence Design Systems, Molly Kinder, The Brookings Institution, Carri Twigg, Culture House Media, and Ambassador Katherine Tai, United States Trade Representative, the panel illuminated a critical pathway forward: focusing not just on how AI will shape the future, but how we in turn can shape the future of AI. 

As moderator and Senior Vice-President at the Omidyar Network, Michele Jawando pointed out, AI has dominated the public conversation since Chat GPT first launched, but that conversation has been baked in fear as much as possibility. The panel situated their conversation at the intersection between the two as they discussed who will be most impacted by this new technology and how we can ensure that we all have a voice in shaping its advancement. 

Here are some key takeaways from the discussion: 


Workers must play a role in the development and implementation of AI technology and policy.

Jawando first turned to Molly Kinder, David M. Rubenstein Fellow at The Brookings Institution, to lay the groundwork for the conversation with her research into the impact of AI on workers. 

“The reason this is capturing our anxiety and our imagination,” she said, “is that generative AI is upending a lot of experts’ advice about how to stay ahead of technology.” She went on to elaborate that in the past, that advice focused on developing expertise, creativity, and empathy. But AI is advancing so quickly that its ability to mimic those qualities is putting white collar workers and creative industries on the frontline of technological disruption. 

U.S. Trade Ambassador Katherine Tai also noted that we have seen disruption like this before, particularly in trade. We are still reaping the consequences of the development of globalization and free trade, which left workers behind as it reshaped the economy. 

“Trade and technology actually have very similar impacts on the economy and on the workforce,” she stated. “They both have displacing effects, and they both go to this capitalistic pursuit of efficiency and cost minimization.” 

But both Kinder and Tai reminded us that who gets to participate in conversations around AI is critical in ensuring that AI can be a force for good. And the NationSwell audience is uniquely suited to that goal. “You are the people who are focused on figuring out how that power is used, and how that power can be used for good,” Tai said, addressing the room. 

“A lever that this room in particular can be so impactful on,” Kinder said, “is at the workplace, and as employers… making sure that employees and workers have a real seat at the table.”

Women are on the frontline of AI as a disruptive technology. 

Kinder highlighted that her research also shows that women are more exposed to the impacts of generative AI, for two reasons. First, because the jobs most likely to face automation by this technology are predominantly held by women – clerical and customer service work, as well as positions like bank tellers and paralegals. And second, because women are underusing this technology compared to men. 

But fellow panelist Nicole Johnson, Global Director of Social Impact at Cadence Design Systems, is on the case. Johnson shared that at Cadence Design Systems, they’ve seen a 50% increase in women in technical positions over the last ten years and they are taking that playbook into the world with the launch of Fem.AI and a $20 million commitment to close the gender gap in AI. 

“We looked at this AI development, this AI economy, the AI revolution that’s happening and we looked at it as an opportunity space. How can we ensure that unlike the development of the internet that happened 30 plus years ago there’s intentionality about the workforce that is behind this technology?” she said. 

As creative industries face challenging shifts in technology and the attention economy, how can we protect art’s breadth as well as its depth? 

“[Artists] have the most to gain, and we have the most to lose,” said Carrie Twigg, Co-founder and Head of Development for Culture House media. “But that’s also true for audiences, and people who consume art.” 

Creatives, particularly in media, face significant pressure. Not only does AI already have a foothold in how we edit movies and TV, but consumers frequently split their attention between several screens at once. As Twigg noted, we’re always half looking at our phones, and that creates a downward pressure on creatives to make content that doesn’t require as much of our attention or discernment. And she added that while there has always and will always be high art, it’s that middle class of media, the shows that everyone watches but that don’t usually win awards that are most vulnerable. 

“That medium tier where people really spend their time has this awesome power to shape who we are and who we become and that is the most threatened by the AI landscape…and what we’re really going to miss if we don’t build in protections for it. It may not make immediate obvious economic sense but we have to think about it in a longer term way.” 

The panel provided critical insight on the challenges AI presents, and the importance of intentionality throughout the process of developing technology and integrating AI into our lives – not just in how we use it, but in who is in the room, and what we should preserve from AI’s influence. But how the panel channeled the theme of Hope in Action can best be summed up by Michele Jawando’s last words. She got into tech policy because of Star Trek and left us with the image of Captain Picard using technology to boldly go where no man has gone before to save civilizations all over the galaxy.

“Humans first, technology second,” she said. “Let’s do it together.”


For more moments from NationSwell Summit 2024, click here. 

Impact Next: An interview with LinkedIn’s Meg Garlinghouse

At a moment of growing inequality and division, who is advancing the vanguard of economic and social progress to bolster our most vulnerable communities? Whose work is fostering the inclusive growth that ensures every individual thrives? Who will set the ambitious standards that mobilize whole industries, challenging their peers to reach new altitudes of social impact? 

In 2024, Impact Next — a new editorial flagship series from NationSwell — will spotlight the standard-bearing corporate social responsibility and impact leaders, entrepreneurs, experts, and philanthropists whose catalytic work has the potential to shape the landscape of progress amid urgent need for social and economic action.

For this installment, NationSwell interviewed Meg Garlinghouse, Vice President of Social Impact at LinkedIn.


Greg Behrman, CEO and Founder, NationSwell: What brought you to this field? Was there a moment in your life that galvanized your commitment to driving bold action on social and economic progress?

Meg Garlinghouse, Vice President of Social Impact, LinkedIn: I grew up in Topeka, Kansas, in a very middle class community. I went to an average public high school, where it was very uncommon for kids to go to college out of state, but my parents were adamant that we did. They had the resources and the determination to make that happen — they drove me to Kansas City to take the SAT and they took me out of state for college visits. Their guidance and support every step of the way helped me to excel in high school and get into college.

I’ve always been hyper aware of this privilege and believe I’m ultimately a product of my circumstance because of the family I was born into. This belief and experience has fueled my motivation to help enable social and economic mobility for others.

Behrman, NationSwell: Looking back at the scope of your career, how have your thinking, your strategies, your leadership style, or your philosophies evolved over time?

Garlinghouse, LinkedIn: One of the ways my impact philosophy has evolved over the years is focusing our vision and strategy much more “up river”. This means broadening our focus to address the root causes of social issues in addition to the symptoms, and we have several initiatives underway at LinkedIn to move this work forward.  

First, we work closely with our data scientists and engineers to ensure that the technology powering our platform and products is inclusive of all members of the global workforce. Second, thanks to one of my team members, Kavell Brown, we kicked off the LinkedIn Social Impact Global Root Causes Fund, which we started in Brazil and are expanding to other countries. The Fund focuses on root causes of inequality and includes a participatory process for grant-making that supports the organizations doing the direct service work.

Today my greatest conviction is making sure that LinkedIn is truly a place for everyone to find opportunity, connect with new people with diverse perspectives and learn the skills they need to be successful in the evolving workplaces. We have a responsibility to ensure that this new world of work, powered by artificial intelligence (AI), is truly building a better world of work for everyone.  

Behrman, NationSwell: Which trends define the current societal and economic moment? Which fill you with optimism, which ones give you pause, and which aren’t getting enough attention?

Garlinghouse, LinkedIn: I think networks are overlooked as critical pillars of economic mobility. Networks are much more than how you get a job — they often determine whether or not you even know that there is a job available in the first place.

We can build a more equitable labor market based on skills. It’s equally important, though, to consider the critical role networks play and apply them in a way that unlocks their value — ensuring that they serve as avenues to connect people to other perspectives, individuals, and experiences.

One way we do this at LinkedIn is through our signature social impact program, LinkedIn Coaches, where LinkedIn employees connect with professionals overcoming barriers to review best practices for LinkedIn profiles, learn how to network and practice interviews, either in 1:1 sessions or group settings. This program helps to build networks through career conversations with mentors and LinkedIn platform training, and it ends up being really impactful — not just for the jobseekers, but also for employees to learn and get a sense of what job seekers are actually facing. We also encourage members to reach outside of their networks with LinkedIn’s Plus One Pledge to help level the playing field and close the network gap.

Finally, when we’re looking at access to economic opportunity, a conversation that’s now more urgent than ever is the one happening around generative AI. Innovation is happening so quickly, and I’m spending a lot of time thinking about how we are meeting this pace of change. It’s important to have strong data foundations so we can measure as we go and maintain a consistent focus on ensuring that our products and platform support all members of the global workforce, in partnership with our engineering teams. It’s also important to ensure we are making critical decisions based on an established set of principles. 

Behrman, NationSwell: Can you elaborate on your specific role in spearheading social or economic progress within your organizational framework? How does your role stand out from other social or economic impact leadership functions, and what is the North Star of your leadership? 

Garlinghouse, LinkedIn: By far the most important attribute in a leader is being able to identify and develop extraordinary talent. If you get the right people on the proverbial bus who have clarity on the “why?” and conviction on the “how,” then work becomes both meaningful and effective.

The other important piece of my leadership style is helping to connect people to their purpose. Linkedin’s vision is to create economic opportunity for every member of the global workforce — not just the people who were born into economic opportunity, but every member. To make this vision a reality, we really need every employee to join us on this journey to ensure that the products and features we are building are benefitting professionals of all backgrounds and experiences.   

Behrman, NationSwell: Of the social or economic leaders who perform a similar function to yours at a peer organization, whose work inspires you, and whom you hold in high esteem?

Garlinghouse, LinkedIn: I deeply admire Erin (Baudo Felter, the Vice President of Social Impact and Sustainability) at Okta. She’s one of those people who got smart on issues quickly; she is impressive and has been taking bold steps to meet the moment we are in. For example, I love the work she’s doing around investing in tech executive talent for nonprofit boards.

Behrman, NationSwell: Could you recommend any insightful resources – maybe a book, report, podcast, or article that has significantly influenced your thinking?

Garlinghouse, LinkedIn: One book that has really helped to shape my thinking is From Generosity to Justice: A New Gospel of Wealth, by Darren Walker, which really challenges the reader to think about philanthropy as a tool for achieving economic, social, and political justice – and not a bandaid to cover or address the symptoms.

One of the best podcasts I’ve listened to recently is Kelly Corrigan Wonders’ conversation with David Brooks. It really has everything — leadership, how to make sense of the craziness in the world, how to think about individual responsibility. 

I also think everyone needs to spend time learning about advancements in Generative AI. Henry Timms has an article in the Harvard Business Review that has really evolved how I’m thinking about it, and Fei Fei Li is another leading voice — she’s brilliant, clear, pragmatic, and humble. We’re in this moment where AI can become a force for good, but it won’t happen by chance — it will only happen by design. 

Impact Next: An interview with Amazon Web Services’ Maggie Carter

At a moment of growing inequality and division, who is advancing the vanguard of economic and social progress to bolster our most vulnerable communities? Whose work is fostering the inclusive growth that ensures every individual thrives? Who will set the ambitious standards that mobilize whole industries, challenging their peers to reach new altitudes of social impact? 

In 2024, Impact Next — a new editorial flagship series from NationSwell — will spotlight the standard-bearing corporate social responsibility and impact leaders, entrepreneurs, experts, and philanthropists whose catalytic work has the potential to shape the landscape of progress amid urgent need for social and economic action.

For this installment, NationSwell interviewed Maggie Carter, Director of Social Impact at Amazon Web Services (AWS).

Greg Behrman, CEO and Founder, NationSwell: Maggie, was there an early or formative experience that brought you into this work?

Maggie Carter, Director of Social Impact, Amazon Web Services (AWS): 

It all started with my mom, who always led by example. She was always giving back. Whether it was volunteering in my school library or serving hot meals and donating blankets and clothes to the homeless in the DC metro area, she was always giving her own time and bringing the family along for the journey.

When I was in college, we led our first Recycling Awareness Week to kick off recycling on campus, and that experience of building and running a grassroots campaign is where I first got the bug to do something with a purpose, and throughout my career I was fortunate to find roles that combined that passion with sports.

When I was leaving the NBA, I knew that I wanted to get closer to program delivery on the nonprofit side. I made the transition to the UN Foundation and UNICEF, which combined my focus areas: children, education, and health. And from there, I was pitching AWS and Amazon on what a partnership would look like around disasters, emergencies, and innovation. The AWS team said, would you be willing to come build this from the ground up? That’s how I got to where I am today.

Behrman, NationSwell: At AWS, the products are part of the impact — they’re at the center of things. Can you speak to the philosophy behind that model?

Carter, AWS: For us, it’s very much about how our technology has the potential to transform the ways organizations are delivering their programs or services to impact their communities and their beneficiaries. We look at our role as co-building solutions with organizations and helping them to scale their impact.

For example, in Rwanda, they are leveraging secure messaging and AI on AWS to more effectively and rapidly identify symptoms in cancer patients and connect them to oncologists when their symptoms worsen. In Rwanda there’s just one oncologist to over 3,000 cancer patients on average — there’s a huge demand and low supply of doctors, and by using this messaging app, we’re helping those cancer patients that need more critical care receive it sooner.

We also co-built a solution with a small organization called Operation Barbecue Relief, whose mandate is to feed those impacted by a disaster, as well as the first responders to disaster. So we designed a solution with them called Project Smoke — an application to help track and monitor their food supplies so they can better manage resources and deploy them where they’re needed most. 

Behrman, NationSwell: Is there anything else that feels very important and differentiated that people should know about this work?

Carter, AWS: Each of these solutions is repeatable and scalable, they’re not band-aids. For us, it’s important to stay laser focused on the unique value proposition that the AWS cloud has when we’re engaging with organizations in our key priority areas — specifically around disaster response, health equity, and environmental equity.

Behrman, NationSwell: Is there an attribute or an approach or a philosophy that guides your leadership that has helped to make you effective?

Carter, AWS: I put high expectations on myself and I lead by example, so it’s about finding that balance where there’s a high bar but also empathy for what is going on. 

It’s always been in my DNA to be the fixer, the builder, so shifting that mindset to where I’m coaching and enabling my team and my leaders to identify that path forward themselves — that’s been a big learning for me in the last two to three years. 

I’ll also add that it’s been amazing to see employees rise to the occasion. Shifting to this approach really helps them build confidence in themselves to find that path forward — it equips them to be successful critical thinkers, here and beyond.

Behrman, NationSwell: Who are some of the peer leaders you really admire that you want to shine a spotlight on?

Carter, AWS: One who really stands out is Jacqueline Fuller, formerly at Google.org — she is at the bleeding edge, and I was fortunate to work with her and her team when I was at UNICEF USA on some pretty strategic partnerships around Zika and Syrian refugees. I want to also mention Leisha Ward at Target, Paul Poman at Unilever, and Kayleen Walters, the head of impact at Minecraft. 

And finally, my mentor, Kathy Behrens at the NBA. Throughout my career, since I worked for Kathy, I’ve always thought to myself, “what would KB do?” What she’s been able to do with the NBA over time, launching NBA Cares, shifting to the social justice initiative, launching the foundation in the last few years — it’s been amazing to see.

Behrman, NationSwell: Are there any resources — books, essays, poems, quotes — that have informed your leadership that you might recommend to other leaders?

Carter, AWS: I love stories of perseverance — those human interest stories where you see what somebody was able to achieve when everybody doubted them, especially in sports.

I particularly love “The ‘99ers” — the documentary follows the U.S. women’s national soccer team that won the World Cup in 1999. I remember watching it live and crying about how this was opening up opportunities for future generations of women moving forward. I think that team gave women and young girls confidence in themselves to be able to push boundaries, to push the envelope, to go where other girls haven’t been able to before.

The Takeaway | AI x Climate: Our Make or Break Moment

On Tuesday, November 28th, NationSwell convened a panel of thought leaders, experts, and innovators at the intersection of AI and Climate to explore the transformative potential of AI in addressing climate-related issues.

Here are the takeaways from the event:

Where there lies opportunity for deploying technology to efficiently manage the impacts of the climate crisis, there also lies remarkable environmental risks. AI-driven technology solutions can generate positive climate progress. For instance, Amini AI brings data to smallholder farmers in Africa to drive their economic inclusion and supply chain resilience. And Pano AI uses AI-powered detection technology to mitigate and manage wildfires. While these types of solutions are needed, deploying AI may also increase environmental challenges. Consider this: if the global population switches from web-based Google searches to AI, increased electricity use would equate to the entire energy usage of the country of Ireland.

The tradeoff between AI-powered efficiency and climate impacts can be partially addressed with better alignment to our natural biorhythm. While AI is often celebrated as a tool for moving faster, speed is not necessarily equivalent to productivity in the context of climate action. Solutions like carbon-aware computing allow software companies to calibrate their operations in ways that work harmoniously with natural sources of energy (for example, increasing solar energy usage when it’s sunny, and decreasing usage when it’s not sunny). This type of technological fix can be applied to AI, and help companies advance toward their 2050 climate goals effectively and quickly.

Companies at the forefront of developing and advancing AI climate tech should exercise their collective power to standardize an ethical code of conduct. A select few private sector companies are driving AI modeling for climate, positioning them as authorities in the space. Unlike other fields – such as engineering, law, and medicine – AI is not bound to a code of ethics. Companies leading the advancement of AI, particularly those making algorithmic decisions, have a responsibility to standardize safe and best practices. Specific AI climate concerns include implications for carbon emissions and effects on low-income communities.

There is a demand for talent that bridges AI and climate expertise, and job seekers can leverage new platforms for upskilling. Since ChatGPT went public, the market for AI startups has expanded; in the past year, over 100 AI and climate startups have been founded. There is high demand for talent at this intersection, but emerging positions require a unique set of green knowledge and skills. Platforms like Climatebase, Terra.do and Learn.greensoftware.foundation can help job seekers upskill and attain available jobs, meeting demand in the labor market.

There is a literacy gap between the general public and AI creators that puts consumers at risk of making poor and uninformed consumption decisions. One of the greatest challenges arising out of increasing public availability to AI and climate technology is a literacy gap. Consumers are unaware of what is needed to make informed and responsible decisions, and the risks posed by poor decision-making are unknown.

A consortium of collaborators is needed to accelerate companies’ climate progress. Companies are aware of the macroeconomic and moral case for investing in climate. Their incentives are molded largely by the Inflation Reduction Act, but their progress is halted by slow deployment of capital. To move forward with their ambitions, organizations can harness public-private partnerships to access shared values, support, strategies, and funding.

View the full panel discussion:


Thank you to our co-moderators Aimee Rawlins (Senior Editor, Fast Company) and Sid Espinosa (Head of Social Impact, GitHub) and our panelists Asim Hussain (Chairperson & Executive Director, Green Software Foundation), Claudine Emeott (Partner, Salesforce Ventures Impact Fund), Scott Gigante (Founding Engineer, Sightline Climate (CTVC)), and Jen Majernik Huffstetler (Chief Product Sustainability Officer and Vice President/General Manager, Intel Corporation Future Platform Strategy) for the thoughtful and insightful discussion.

This event was presented by NationSwell. To learn more, visit us at nationswell.com

ESG Next: An Interview With PJMF’s Vilas Dhar

At a moment of unprecedented attention, investment, and opportunity for the emerging field of Environmental, Social, and Governance (ESG), leaders are asking: Who is best preparing their organization for the society of the future? Who is innovating today to meet decades-long environmental and social goals? Who is setting standards that catalyze their industry’s change for the better? Who is defining what bold and aspirational look like — and how best to advance that work in practice?

Enter NationSwell’s ESG Next, an exemplary group of investors, executives, authors, philanthropists, social sector leaders, academics, and field builders who are helping to shape business as a force for social and environmental progress, advancing — and even pioneering — the most forward-thinking and effective programs, initiatives, technologies, methodologies, practices, and approaches.

For this installment, NationSwell interviewed Vilas Dhar, President of the Patrick J. McGovern Foundation (PJMF), about what this moment in artificial intelligence (AI) means for ESG practitioners, the importance of pushing past digital literacy and towards digital agency, and the big questions that leaders should ask as we build an equitable and human-centered future enabled by technological innovation.

Greg Behrman, CEO + Founder, NationSwell: Tell us how your professional and personal journey led to this work.

Vilas Dhar, President, PJMF: My life’s journey has been defined by an insatiable curiosity and a commitment to accelerating innovation that sustains human aspirations, creativity, and joy. This socially minded curiosity was shaped by the time I spent with my grandfather in India.  At the start of each visit, I would proudly show him the new tools or gadgets I was developing and he’d always respond in the same way, “Now that I’ve seen how much joy and creativity these tools bring you, how can they also uplift the people in your community, in your family, in the world around you?” 

That question defines so much of my journey and is one I continue to ask myself today. I’m an incredible optimist about the world that we can build together, and that optimism started at a very young age. I had early exposure to amazing technologies: from exploring firsthand the technical innovation behind my favorite video games to hearing my mother describe how a computer was changing her job as an administrator at a university. I saw all the incredible ways these tools helped us spend more of our time doing the things that actually mattered — like connecting to each other — and helped us move away from rote mechanical tasks. Because of these technologies, we were able to use our creativity and inspiration to build cool things that, in a way, improved our lives. 

But at the same time that I was growing up and seeing all the transformative potential of technology, I also spent a lot of time with my family in rural India — in a world where technology hadn’t yet entered the picture. We’re not talking about computers here; we’re talking about basic things like power and running water. I remember these movements of contradiction so clearly because they highlight the frustrating tension that shapes so much of my professional journey: on one side, I have an unshakeable optimism about what we accomplish through ingenuity and shared action; and on the other, I can’t fathom why we are okay with a world where only a few get to enjoy the benefits of that innovation – simply because of who they are or where they grew up. 

We have to change that. 

Behrman, NationSwell: You’re an expert on artificial intelligence. What can you share to help moor ESG practitioners around what this current moment means? How can we lean in?

Dhar, PJMF: When I look out at the world, it feels like there’s actual potential for a transformation of power. These technologies are creating new agency for people across the planet, and we’ve been given — right here, right now — a chance to make decisions that include technology, but aren’t just about technology. They’re about who gets to participate, who gets to decide, and who gets to inform those decision makers. They’re about the uniquely human element of this transformation – one that will affect us all.

The big question isn’t about asking how to better understand these technologies and map their potential to the social justice work we do. We’ve already seen these new technologies do amazing things, from empowering frontline earth defenders to predict and stop illegal logging and poaching, to revolutionizing the efficiency of humanitarian aid delivery after a natural disaster. Now the big questions we need to ask are around our values and what we hold dear; how we’d reshape our very society; how we’d think about democratic and inclusive political processes to amplify marginalized voices; how we’d measure the value of our time and our labor; and how we’d re-design our governance structures and mechanisms of participatory decisionmaking.

We built an entire class of institutions after World War II that did amazing work in creating new economic opportunity and uplifting people across the battered postwar world — but that was almost 75 years ago. And while the private sector has moved forward and civil society has moved forward, we have to ask whether these institutions are ready for the challenges of the 21st century. Are these institutions fit to tackle the enormous scale of global hunger, injustice, climate change, pandemics, and beyond? Our positive frame is to ask, how do we convene all the different stakeholders in society to uplift global majority voices — and not just the Global North? How do we build new multilateral institutions that are fit-for-purpose, community-driven, and resourced to proactively address the major global challenges that we will face over the next 100 years?

Behrman, NationSwell: What are some activations that might enable leaders to better meet this moment?

Dhar, PJMF: Two categories come to mind: intention and action. We have to name and hold a set of intentions around building more inclusive and participatory decision-making infrastructure. That requires those who hold power to open the doors for those who aren’t traditionally included in those rooms, and it requires them to build trust with underrepresented or marginalized individuals so that they are willing to engage with us. 

I have deep trust in communities to define and shape their own destiny. So often, we’ve assumed that those who hold the power, privilege, and tools we are speaking about can make decisions for everyone else. But the truth is, communities are great at defining their own course. If we don’t intentionally engage them as the architects of their own future and proactively equip them with the right tools, opportunities, and support to succeed, then we’re missing the point.

Then, we have to understand that every person on the planet needs to experience not just digital literacy, but digital agency. It’s so easy to say that AI is this new thing on the horizon that’ll affect us in some profound way, but we actually need to understand these tools well enough to determine what their consequences might be on our lives. We need to create and nurture a shared and accessible language to discuss these tools and advocate for equity, justice, and human rights as they proliferate around us. That’s both an individual and collective intention we have to set. 

And then there’s the action. We need a new social conversation about what economic and moral structures we want to build. And we need to include voices across civil society, across government, across business, and across communities. We need conveners who will step forward to bring those groups together. And we need a bold willingness to act, to begin implementing what comes out of these conversations. I believe deeply in honoring human inspiration; what I mean by that is if someone has an amazing proposal, we can talk about it for months or we cantry it within just weeks. It’s the latter approach that will inspire and cement positive change.

Behrman, NationSwell: What are some unique programs or initiatives you’re leading at PJMF that other leaders may benefit from knowing?

Dhar, PJMF: We are re-envisioningwhat it means to be a philanthropy in the 21st century – where  grant making is now just one of the many tools we have to build public trust. We’ve restructured how we think about strategic intervention in civil society, moving from an idea where people apply for a grant and we make a decision — which just feels so disconnected from the outcomes we’re looking for — to a process in which we first strategize with civil society around what an ideal future would look like, and then collaborate with them to build programs to advance that future. That means, while we still make a lot of grants, we also partner directly with nonprofits to build capacity around data and AI, and we partner with governments and academic institutions to build entirely new frames of reference for human-centered AI.

To this end, we’ve recently built and deployed a new initiative called the Centre for Trustworthy Technology in partnership with Deloitte and the World Economic Forum. Together, we’re creating an entirely new convening space to think about policy for the AI-enabled age. We work directly with communities across the United States to support the idea that those who have traditionally been left out should be key architects of not only our technologies, but also of the societies we live in — groups like CodePath, Per Scholas, and The Hidden Genius Project.

We also work with AI scientists from Indigenous communities, and our work with the International Wakashan AI Consortium is emblematic of our approach. We support AI code camps on Indigenous sovereign lands to train young people to harness the power of these technologies and to give them a pathway to educational and professional opportunities. We also support their efforts to build new AI tools and models to preserve Indigenous languages, capturing thousands of years of ancient wisdom and applying that wisdom to a world that uses AI to translate and help young people connect to their own stories. 

Behrman, NationSwell: To which leadership practices do you most attribute your effectiveness?

Dhar, PJMF: My leadership style stems from a core belief that leaders have to be willing to call out what’s wrong in the world today; to call out inequity, injustice, and systemic exclusion as antithetical to the world we want to create. One key part of how I practice leadership is that I question the way things are done, and whether what we’re doing today is actually helping to build a better world. There are two benefits to asking that question. The first is more straightforward: if what you’re doing isn’t actually helping, you can ask the hard questions about what it will take to change the course of your actions; and the second is that by taking this first step as a leader, you enable and empower the community of people who work with you and around you to be able to do the same. 

This is a shared journey. If those of us on the journey can say we don’t like what we do, and if we can say we know there’s a better way, then the question you’re left with becomes a very human one: How do we come together to do better? And the answer to that question contains the real work of leadership, which is all about building trust; about becoming more humble and more curious so that others can make their voices heard; about making sure that our outcomes and our visions are aligned. As leaders, we need to demonstrate that we are truly accountable to each other; and we need to find and build spaces of shared joy to actually incentivize us to do more and do better.

When it comes to some of the issues that we focus on, we’ve become comfortable with the idea that there are technologists who make technology decisions and policymakers who make policy decisions. But for us, leadership is about empowering communities to know that technologists and policymakers should act as representatives of community interests, and that communities, too, have a right to participate in these decisions. At the end of the day, we want to affirm and show that we are here to support and serve communities along their own journeys of self-advocacy and self-actualization. And that also implies a responsibility for us to take shared ownership over the decisions.

Behrman, NationSwell: Who and what are inspiring your leadership right now?

Dhar, PJMF: At a foundation like ours, I come into contact with so many inspiring trailblazers, movement builders, and bold disruptors every day – that I couldn’t possibly name every one. But I’ll name a few here. Brandon Nicholson  runs The Hidden Genius Project, an amazing intervention that gives young Black men a full suite of support and engagement to help them find professions in technology. The Project started in Oakland, but Brandon scaled his work to multiple cities around the country; he’s just an amazing, incredible emerging leader. Gabriela Ramos, the Assistant Director-General of UNESCO, has taken this very deep international, global majority approach to thinking about how AI and technology are transforming all of our political structures. She’s a great writer, an inspiring leader, and a trusted colleague and friend. Michael Running Wolf is an Indigenous AI scientist who has committed his entire life to using these tools to connect people to the stories and wisdom of Indigenous culture. Through his leadership, we have begun to foster the next generation of young Indigenous coders, scientists, and changemakers. 

I also want to highlight the work of our partner: Tara Chklovski at Technovation — an organization that teaches girls technology and leadership skills to catalyze climate action across the globe. PJMF is proud to support and partner with civil society leaders like Tara, who are revolutionizing the application of technology to further social impact, gender equity, and empowerment. I’m sharing a recent quote of hers from THE Journal: “At Technovation, we want to champion the equitable adoption of new technologies and acknowledge as an opportunity that our students must learn how to engage with ChatGPT and use it to develop solutions to the world’s most pressing problems.” Tara and I recently hosted a LinkedIn live on “AI and Leadership: A Pathway to Girls’ Empowerment and Climate Resilience,” to dive into some of these problems and how our two organizations are partnering to address them.

In addition to the transformative changemakers I work with, I also derive inspiration from reading. One book that made a unique impression on me and my work was Tomorrow, and Tomorrow, and Tomorrow by Gabrielle Zevin – a story that reminds us of just how important it is to find joy and fulfillment in our lives and the work we do. The second is a tract that I’ve read many, many times in my life: Siddhartha by Hermann Hesse. It’s an inspiring work that shapes acceptance of the many, many paths to our own internal truth.

I also feel fortunate to work in a field that contains such rich discourse from a broad range of sources. For example, Politico’s Digital Future Daily is a tech newsletter that regularly features different experts in the digital space, ranging from Microsoft’s Chief Responsible AI Officer Natasha Crampson, to DAIR’s Timnit Gebru, to the Future of Life Institute’s Mark Brakel. These are critical resources to not only inform communities about how AI and other technologies might affect their lives, but to also foster democratic dialogue around forging an equitable and rights-based approach to AI development and use.


To learn more about how our ESG Next honorees are shaping business as a force for social and environmental good, visit the series hub. PJMF is a NationSwell Institutional Member. To learn more about membership in NationSwell’s community of leading social impact and sustainability practitioners, visit our site.