Topic: Leader development and support

The Takeaway | Building Culture and the Role of Leadership

Posted on by Brianna Provenzano

For the past two years, organizations have been forced to navigate a series of social, financial, and political pressures that no one could have seen coming. As the dust begins to settle, it’s become increasingly obvious where organizations have made great strides towards achieving more equitable cultures and organizational outlooks — and where they still have room to grow.

As we continue to steer towards that more equitable and egalitarian future, join us for a conversation on what your fellow leaders are doing to build a culture of equity and belonging — one that prioritizes DEIB initiatives, mindful hiring practices, and workforce satisfaction and retention rates.

In a NationSwell virtual roundtable, leaders connected to discuss some of the challenges they’re still facing, while surfacing opportunities we’re eyeing to help us advance corporate cultures that pave the way towards progress, equality, and greater social impact overall. 

Here are some of the key takeaways:

Wrap arms around the ways that work has fundamentally changed in the pandemic era. Workers and leaders alike share a heightened awareness of organizational shortcomings; and while all leaders have blind spots, there is new urgency around stakeholders’ expectations that you will work to address them. But even as we work to address them, they way we all work is changing: hybrid work means new technology, and new technology means new opportunities alongside new challenges. As internal stakeholders may feel even further from the rooms where big decisions are made, building a culture rooted in transparency becomes paramount to organizational success.

To build an equitable and inclusive organizational culture, align around what you mean when you use the word “transparency.” Workers want leadership that is clear and consistent, but just as there is a danger in sharing too little information, there is a danger in sharing too much. This often necessitates being explicit about what you will share, and what you won’t — especially in difficult moments. As an example, share the criteria around why you might terminate an employment instead of sharing the specifics around why one person’s employment was terminated.

A thriving culture often aligns around norms and expectations for when to have a meeting. In a hybrid work environment, meeting bloat can feel like the enemy of productivity. At the same time, those meetings were often designed to enable productivity, efficiency, and innovation. It’s helpful to align around what meetings ought to be used for, and what the norms are for being in one another’s presence: think about friendly ways to reinforce that attendees shouldn’t be working on anything else, and that they should focus to the best of their ability on the information that is being shared.

Culture is communication. Build performance management systems that can evaluate based on outcomes but also behavior and collaboration.  Reward people who hit goals, but also support positive behaviors that improve culture (and hold those accountable who damage culture). Consider using a work style assessment tool, such as DISC, to help employees understand one another better. 

Key learnings on the theme of purpose-driven leadership

Key learnings on the theme of purpose-driven leadership

 

NationSwell’s 2023 Summit brought together the most cutting-edge and committed leaders in ESG, social impact, philanthropy, and other select fields. Across a full day of programming, participants elevated exciting and promising ideas and initiatives, reflected and revitalized, and gleaned actionable insights, practices, and collaboration opportunities to propel their leadership forward.

One of the main themes of the day was purpose-driven leadership, through which presenters and guests explored how to better center their values, prioritize human connection, and bring forward a “Better + Bolder” version of themselves.

Below are key learnings from the NationSwell Summit on the theme of purpose-driven leadership.

Note: Key learnings are also available on the Summit themes of economic mobility and business for good. A panel discussion on the fourth theme of sustainability was off the record.

Key Learnings

We must go beyond “allyship” and recognize our complicity and agency in addressing the societal challenges around us.

In a fireside chat with Graham Macmillan (President, Visa Foundation), Professor Ruha Benjamin (author, Viral Justice), reminded us that we are all affected by climate change, health inequity, and the myriad of other issues that we work to mitigate as social impact practitioners. And when we see ourselves in the issues, not simply adjacent to them, we understand that all our fates are linked. Recognizing the potential for any societal changes to benefit everyone in the long-term, not just one group, we are more compelled to center humanity in our leadership and decision-making.

“Be better and bolder by investing in the microscopic; people might not see it but they will feel it.”

Professor Ruha Benjamin ended her fireside chat with a succinct call to action: to change our everyday practices rather than solely focus on high profile actions that manage to break into the news cycle. Although actions like racial equity statements and large philanthropic investments are useful and valuable, it is also necessary to audit and participate in the small aspects that add up to a system so that we can change that system. Professor Benjamin recommended Beyond the Statement as one source that will allow organizations and their leaders to audit and transform their actions on racial equity, but the lessons can also be applied to other issues and objectives.

To center humanity in our work, we need to be softer and kinder. Doing so can build bridges of trust between those who do not see their inherent similarities.

In discussing human connection with Sheila Peluso (Chief HR Officer, Senior Legal Officer and Senior Managing Director, Cerberus Capital Management) and Scott Keoni Shigeoka (Fellow, Greater Good Science Center), Jenn Hoos Rothberg (Executive Director, Einhorn Collaborative) evoked the need for human connection and emotion in our work with a call to be “softer and kinder.” We can reach larger groups of people by focusing on the exhausted majority who are open to stronger ways to connect. In imbuing our actions with softness and kindness, we prime everyone, including ourselves, to be better and bolder.

  1. Solve the problem that makes your work necessary in the first place.

  2. T. Morgan Dixon (Founder, GirlTrek) highlighted GirlTrek’s mission to bring health and happiness to the lives of 700 million Black women. By inspiring behavioral change for its members and narrative change with its advocacy and campaign work, GirlTrek is a movement that is improving Black women’s health and creating new patterns that will last generations. 
  1. We must honor life’s and society’s transitions, allowing them to inform our practices and reinvigorate our purpose.

  2. As leaders, we must remember we do not need to accept things as inevitable, and that we are called upon not only to imagine better alternatives, but to build them. Purpose-driven leaders know what they want to build toward, but, as NationSwell Fellow Thea Gay reminded us in her Impact Spotlight: everything is constantly in flux, and we cannot plan without being open to change. When we know our abilities on a personal level, we can more readily go from “me to you to us” and build better systems together.

Entering each interaction – no matter the size – with humanity and clarity leads to a bigger, elevated culture of purpose.

 

In a fireside chat, Hamdi Ulukaya (Founder and CEO, Chobani) reflected on the inherent interconnectedness of leadership. In business, for example, there are endless touch points throughout daily operations, whether they are in the manufacturing plant, the office, or with consumers. For leaders, each of those touchpoints offer the chance to connect with grace and humility so that each person can feel recognition from leadership and see the power in replicating these mindful actions.

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NationSwell Summit 2023: The Moments on Our Minds

Posted on by Brianna Provenzano

Once a year, the most cutting-edge and committed leaders in ESG, social impact, philanthropy and other select fields gather at the NationSwell Summit to foster invaluable cross-sector connections, to hear about the most exciting and promising ideas and initiatives, to reflect and revitalize, and to glean actionable insights, practices and collaboration opportunities to propel their leadership forward.

NationSwell held its Summit on Thursday in New York; the theme for 2023 was “Better + Bolder.”

Here are the better and bolder quotes and moments throughout the day that will be on our minds, in our hearts, and close to the core of our personal and professional practices of impact.

“The challenges we are working on are difficult, multi-layered and urgent. There is no time to waste, and none of us will be at our best if we’re doing it alone. At a moment that needs our best, how might we stretch further in the direction of the impact we seek?” — Greg Behrman, NationSwell CEO + Founder

“My call to action is a call to arms: Commit to justice as a matter of faith simply because it is the right thing to do.” — Darrick Hamilton, economist, Henry Cohen Professor of Economics and Urban Policy, and the founding director of the Institute on Race, Power and Political Economy at The New School.

“On every single barometer we know what works — yet, it’s not being done. It’s not that people don’t know how to manage their money, it’s that people don’t have money to manage. One’s income is not correlated to one’s intelligence. Your kids & their kids deserve just as much as my kids.” — former Stockton Mayor Michael Tubbs, special advisor on economic mobility to California Governor Gavin Newsom.

“Broad-based employee ownership and engagement, while difficult to execute, is wildly promising — it can lead to a radical increase in economic mobility, financial fluency, workforce stability and productivity.” — Pete Stavros, co-head of Global Private Equity, KKR; Founder and Chairman, Ownership Works  

“Regarding social media, it’s important to remember that 80% of tweets come from 10% of users. And that 10% tends to be much more extreme than the average American.  We naturally interpret these frequent, loud voices as being mainstream but if you look at surveys of what matters most to Americans across political lines, you actually find broad agreement.  So let’s take the time to talk to each other, particularly folks you wouldn’t normally talk to, because that’s the only way we’re going to understand each other and make progress.” — Pete Stavros,

“We’re in a burning building. We all have to get out. I might hit the ground before you, but you are right behind me. It’s not about being an ally because it affects you too… that’s why the term ‘allyship’ doesn’t quite capture it. You’re not doing this to help me. Your own life is at stake. Injustice makes everyone sick. If your proverbial boot is on my neck, your humanity is at stake too.” — Ruha Benjamin, author of “Viral Justice,” Princeton Professor of African-American Studies, NationSwell Book of the Year Award recipient.

“Be better and bolder by investing in the microscopic. People may not see it, but they will feel it.” — Ruha Benjamin

“Better and Bolder means not limiting ourselves in any way possible. It means constantly innovating, exploring, and creating new radical solutions by incorporating diverse perspectives. In this moment, we have to take that first step into the unknown. We have to ask ourselves “What would a world without a climate crisis look like?” And then we also have to consider these three questions: what does that mean to me? what does that mean for those most impacted by the crisis? And how can we make that future a reality?” — Thea Gay, NationSwell Fellow, youth climate activist

“Social impact at scale rarely happens overnight. Years of everyday decisions made by organizational leaders operating incrementally and independently reach a certain threshold — and can get stuck, often due to lack of capacity and broader insight. Our Collaboratives take the baton at that point of impasse, help identify shared opportunities and create the space for collective action to break through.” — Amy Lee, Chief Strategy Officer, NationSwell

“Refugees aren’t looking for a handout. These are the people fighting to stay alive, fighting for the futures of their families… these are the people you want working at your organizations.” — Hamdi Ulukaya, CEO + Founder, Chobani; Founder, the Tent Partnership for Refugees

“We all remember where we were when we heard something, watched something, or experienced something that changed our lives. The arts — and the extraordinary artists behind them — are the beating heart of our culture. They make us better, and they make us bolder. The catalytic inspiration and perspective they provide are essential for any leader.” — Anjali Ramasunder, NationSwell Vice President of Programming and Events

In the days to come, we will share more insights, reflections, photographs, and video from the NationSwell Summit. For more information, visit our digital hub.

The Takeaway | Inclusive Leadership: How We Lead Online and Offline

Posted on by Brianna Provenzano

The pandemic ushered in a wave of fresh challenges for companies and leaders, but it also served as a much-needed pause for leaders to reflect, retool, and reset. Now, nearly three years on, we’ve inherited a radically transformed workplace environment — and we’re tasked with implementing some of the carefully considered changes that will better serve our teams and help us to create the workplace of the future.

In a conversation hosted by the NationSwell Council community on Wednesday, we came together to parse exactly what leaders are doing to address DEIB goals, team attrition rates, competing needs amid a newly hybrid working world, and more.

Here are some of the key learnings from the event.

  1. We often think of how we create value for customers — now it’s time to start thinking about how we create value for our teams. New, remote work challenges have prompted a slew of new questions about how to keep teams engaged and how much “in-person” time is actually needed. Some leaders who are used to thinking about how to create value that makes customers want to show up are now flipping that question on its head, asking what they can do to incentivize team members to work from the office. Creating a hybrid schedule where employees are only expected to come into the office on certain days of the week — and then offering special perks, like free lunches and special affinity group meetings on those days — can be a helpful system for making team members feel like their time in the office is valuable and worth it.
  2. Building out effective listening engines will be critical to accurately assessing employees’ needs. With so much shared wisdom on how to respond to team members’ post-pandemic needs flying around, it can be tempting to impulsively deploy some of those solutions and policies, especially given that the underlying assumption is that they will make employees’ lives easier. But as one member pointed out, not every team member’s needs look the same — and it’s important to build out an infrastructure for feedback that ensures that you’re capturing your specific team’s needs as accurately as possible.
  3. Pay as much attention to why people are staying as you do to why they’re leaving. When it comes to high turnover rates, the intuitive response is to get to the bottom of why people are leaving and what can be done to mitigate the departures. But it’s equally important to figure out why people are staying — and which policies are actually working — so that you can be sure-footed in creating an environment that people genuinely want to be in, and not just one that they’re not ready to leave.
  4. If you value DEIB, put a premium on mental health. Team members’ mental health and well-being naturally dovetails with DEIB concerns: conversations about compensation, job security, hybrid work schedules, pipelines for advancement, and more are inherently stressful, and play a huge role in employees’ livelihoods and psychological safety both inside and outside the workplace. Investing in wraparound support structures can help to ensure team members’ happiness and well-being in the long run, and can set your organization up to more sustainably foster a workplace that is diverse, equitable, and inclusive.
  5. Work with team members to build hybrid schedules that suit their lives and needs. Rather than mandating that employees be in the office at certain times on certain days, create flexible mechanisms by which team members can choose to work from home when needed, as long as they let team members know well in advance. 

The NationSwell Council community brings together a diverse, curated community of bold individuals and organizations leading the way in social, economic, and environmental problem-solving. Learn more about the Council here.

Introducing ESG Next, the Innovators Shaping the Future of Sustainability and Social Impact

Posted on by Greg Behrman

At a moment of unprecedented attention, investment, and opportunity for the emerging field of ESG, leaders are asking: Who is best preparing their organization for the society of the future? Who is innovating today to meet decades-long environmental and social goals? Who is setting standards that catalyze their industry’s change for the better? Who is defining what bold and aspirational look like — and how best to advance that work in practice? 

Over the course of the year, our executive team is profiling the investors, executives, authors, philanthropists, social sector leaders, academics, and innovators who are helping to shape business as a force for social and environmental progress. No one leader has all the answers about what the future will bring — and none of these practitioners claim to. They will be the first to speak to the difficult, complex, and ever-shifting nature of this work; of the steep challenges and hard questions they grapple with day-in and day-out. 

Yet all of these leaders are operating at the highest level of our field — and, as such, helping to shape it. They are advancing — and even pioneering — the most forward-thinking and effective programs, initiatives, technologies, methodologies, practices, and approaches. All are pushing the intellectual envelope to create the positive outcomes that our communities, our economic system, our planet, and our future need. 

That is why you should know them — and why we think you will enjoy learning and engaging with them as much as we did. 

Introducing the ESG Next, NationSwell’s new series designed to give you a glimpse of what’s ahead within this emerging and fast-evolving field. 

ESG Next will explore key issues that social impact and sustainability practitioners have surfaced to us through the years: issues like how leaders can do the most with what they have, whether it’s better to go deep on one key focus area or wide across many, how best to align strategy and programs within the business, the models that best achieve impact, the frameworks to deploy when reporting out progress and challenges, the keys to success, the best practices for partnerships, effective ways to use data to inform decision making and outcomes, the best ways to tell your ESG story to a myriad of important stakeholders, and how to navigate boards and C-suite for alignment, buy-in, and impact.

At the beginning of each month, we’ll give NationSwell members an exclusive sneak peek of our upcoming issue of the ESG Next in our newsletter products. Then, we’ll publish new installments on our public platform. If you are a practitioner, we hope the series — and the diverse insights and practices contained herein – will help you to take your ESG efforts to the next level of efficacy and impact. 

To learn more about how our ESG Next honorees are shaping business as a force for social and environmental good, visit the series hub.

2022 Private sector social impact leadership survey

2022 Private sector social impact leadership survey

SURVEY FINDINGS
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Leaders who bring confidence, creativity, and conviction to their work are arguably the most important ingredient to generating social impact. Often behind the scenes, these individuals play key roles in elevating and executing the social and environmental priorities of their organizations, priorities that are increasingly imperative for the private sector. Juggling stakeholder interests, cross-company engagement, and increasing expectations for monitoring and reporting, delivery of a social impact strategy is not an easy task.

From 2021 to 2022, we saw the emergence of the Russia-Ukraine war, the highest daily case counts of the COVID-19 pandemic, multiple mass shootings, deadly instances of extreme weather, and the repeal of Roe v. Wade – all followed closely by ever-louder calls for the private sector to speak out and step up. Leaders in corporate social responsibility and ESG (environmental, social, and governance) were on the receiving end of those calls, setting the priorities and making the decisions that shaped their organization’s actions. 

So what exactly were the most significant forces that changed the way leaders in these functions approached their priorities and decision-making over the past year? What did leaders do differently, and why? And what are leaders anticipating the environment, their organizations, and their jobs to hold in store for the year to come? 

To answer those questions and more, NationSwell launched a survey in August 2022 specifically for private sector social impact leaders. The resulting report explores nine major findings across three categories: 

General sentiments

  • Despite a challenging environment, leaders are satisfied with their organization’s social impact and their personal contributions; they also remain confident in their ability to perform in the year ahead
  • Compared with their assessment of overall social impact, leaders are less impressed by their organization’s response to pivotal moments in the past year; the same is true of their individual contributions during those moments
  • Leaders view creating economic growth – for communities and for individuals – as secondary to their company’s other societal contributions

Headwinds and tailwinds

  • Global conflict, the pandemic, and extreme weather significantly outrank domestic social and policy events – including the repeal of Roe v. Wade – for influence on leaders’ priorities
  • Leaders share a growing concern about economic conditions, but differ widely on other top headwinds to impact
  • Organizational stakeholders provide steady tailwinds for social impact leaders, but the influence of other companies is on the rise

Change and adaptation

  • Acknowledging key vulnerabilities and the power of collective action, leaders are creating new frameworks for responding to pivotal moments and seeking strength in numbers
  • To become more confident about their paths ahead, leaders need more financial resources; they also need clarifying information about their organizations
  • In considering overall career goals, leaders crave thought leadership – their own and that of others
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Social impact professionals’ views on the changing talent pipeline

Social impact professionals’ views on the changing talent pipeline

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The COVID-19 pandemic disrupted the way we work in unprecedented ways, both positively and negatively. While many employees attained new flexibility to work from home, and others exercised new leverage to pursue beneficial career shifts, many others experienced significant difficulties, like record high rates of burnout, layoffs, and rising cost of living. Educational attainment patterns have also shifted, with lower levels of post-secondary enrollment and higher levels of dropout changing the outlook for future workforce qualifications. For employers, these trends are increasing pressure to evaluate strategies and investments that affect the education, training, and retention of their current and future employees.

To better understand the sentiments and priorities of purpose-driven professionals, individuals who are often at the vanguard of social impact and innovation, NationSwell partnered with Lydia Loizides, President of Talentedly. Together we surveyed the NationSwell Council, a diverse community of individual changemakers, to learn more about their unique perspective on the evolving demands of the talent pipeline in the United States. This report provides findings from that survey.

Specifically, it explores three themes that emerged from eight major findings: 

Educating the future workforce

  • Social impact professionals say the educational and job training ecosystems are in need of reform to better prepare young people for success in the workforce
  • Social impact professionals aren’t ready to do away with post-secondary education as a credentialing system
  • Social impact professionals want companies to be more directly involved in the education and training of the workforce, including during their post-secondary years
  • In their desire for a more prepared workforce, social impact professionals say soft skills are the most important

Hiring and recruiting talent

  • DEIB remains a top priority for social impact professionals, particularly as it pertains to recruiting and retention, but actions are lagging behind intentions
  • A majority of social impact professionals are aware of organizational plans to change hiring and recruitment strategies in the next 12 months, identifying a range of modest to bold efforts to increase candidate diversity

Retaining and engaging employees

  • To keep employees satisfied and engaged, organizations have been focused on improving communications from senior leadership and promoting remote/hybrid workplace flexibility.
  • ​​Social impact professionals are keen on increased compensation and stronger communications around professional advancement as key to strengthening employees’ job commitment in the next 12 months.
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The state of play: ESG

The state of play: ESG

TREND REPORT
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ESG describes an array of non-financial factors that investors, regulators, and other stakeholders use to evaluate the performance of companies. The growing popularity of ESG-motivated investing is contributing to more transparent and rigorous corporate reporting practices as well as operational changes aligned with improved social and environmental impact. ESG factors are increasingly understood as interconnected with–rather than distinct from–the financial performance and value of a company.

ESG can retain the attention it has garnered over the past few years if companies and investors better match their public commitments with operational rigor. Skeptics will undoubtedly remain, but ESG can become a powerful force for change if stakeholders make it so. This trend report describes five key trends for ESG in 2022:

The trends: 

  • Social issues are at once more fragmented and more important to the general public than climate concerns; as companies concentrate their climate commitments around carbon neutrality and net zero, the public is likely to become even less forgiving of those that perform poorly on social factors.
  • Dozens of ESG reporting frameworks and regulatory standards exist in jurisdictions around the globe; efforts are underway to consolidate and simplify those frameworks for the sake of consistent and universal reporting requirements.
  • Investors and companies are seeking deeper expertise and greater accountability related to ESG on their management teams, staff, and boards; the marketplace for that talent is not yet well established. Soon, that will change.
  • More retail investors, small funds, and large institutional investors are embracing an activist posture related to ESG and expressing growing skepticism that companies will make good on their commitments; the efficacy of ESG-motivated investor activism is on the rise, too.
  • Until recently, private markets have taken a back seat to public markets in ESG investing; now, private equity investors are playing a major role in the next chapter of the ESG story.
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