Mindfulness at Work: 7 Places Where Employees Benefit from Meditation

Mindfulness, the practice of being awake to the present moment, is now in vogue in American workplaces as varied as Google, Goldman Sachs, Aetna and General Mills. Backed by scientific research of the cognitive benefits of ancient Buddhist meditation, corporate types thinking of productivity and the bottom line quickly trained their workers how to focus using mindfulness. Outside of finance, tech and manufacturing industries, NationSwell found seven more workplaces where you find employees reaping the benefits of meditating on a regular basis.

1. Concert Hall

Where: Tempe, Ariz.
After studying mindfulness for four decades, Ellen Langer, a professor of psychology at Harvard, is renowned as the field’s mother. Her concept of mindfulness differs from the common practice, in that she believes no meditation is necessary to change the brain’s chemistry; instead, she achieves mindfulness by existing in a state of “actively noticing new things,” she tells NationSwell.
As part of her research, she once split the Arizona State University Symphony Orchestra into two groups and instructed each to play a piece of music by Johannes Brahms, which she recorded. Langer asked the first group to remember their best performance of the familiar piece and try their best to replicate it. She told the other group of musicians to vary the classical piece with subtle riffs that only they would recognize. Langer taped both performances and played them side-by-side for an audience. Overwhelmingly, listeners preferred the second one. To Langer, it seemed that the more choices we make deliberately — in a word, mindfully — as opposed to the mindless repetition, the better our end-product will be. The most important implication for Langer came later, when she was writing up the study: In America, she says, we so often prize a “strong leader to tell people what to do,” but as the orchestra’s performance proves, when an individual takes the lead instead of doing what someone instructs her to do, a superior result is the likely outcome.

2. Primary School

Where: East Village, New York City
“The research is pretty conclusive: when kids feel better, they learn better. One precedes the other,” declares Alan Brown, a consultant with Mindful Schools where he offers mindfulness training to the private school’s freshman and sophomores. Brown incorporated a serious practice into his life at a week-long silent retreat, after “jumping out of my skin, reading the toilet paper, doing anything but to be with your own thoughts and with yourself.” He now teaches kids how to be attuned to themselves and recognize feelings that may be subconsciously guiding their lives, like when they’re hyped up with sugar or are stressed out about a test. (Solutions: spending a moment in a designated corner calming down, breathing through a freakout to restore higher cognitive functions.)
As someone in the caregiving profession, Brown reminds himself and his fellow teachers they need to adopt mindfulness practices as well. With them, “the way I interact with others comes from a place of much greater compassion for the kids: clearly this young person, who is not a fully-formed, self-regulating adult, is probably trying their best and probably has some really significant hurdles outside the classroom. I’m not going to let that get to me.” If teachers expect similarly enlightened behavior from their kids, Brown adds, they have to know, “You can’t teach what you don’t have in your own body” and better embrace a meditative practice to see the results at every desk.

The UMass Mindfulness in Medicine program teaches the benefits of meditation to their staff members.

3. Hospital

Where: Shrewsbury, Mass.
Modern mindfulness was formalized in 1979 at the University of Massachusetts Medical School, where Jon Kabat-Zinn created an eight-week meditation routine to reduce stress for the hospital’s chronically ill patients that’s now replicated worldwide. Back on the medical campus where it all started, a new mindfulness program is being offered this summer for the people on the other side of treatment: the physicians, nurse practitioners and care managers.
The Mindfulness in Medicine program works to combat the frequent feeling of dissatisfaction about a lack of patient interaction among doctors. Instructor Carl Fulwiler gives lectures about the clinical research on meditation’s benefits, teaches 90-minute workshops for busy staffers and leads full-blown courses for a dedicated few. His teachings focus on how to avoid burnout with strategic pauses; by taking a breath immediately prior to seeing a patient, doctors can focus solely on the interaction. “Often they’re thinking about what’s the next thing they have to do or the documentation. They’re not even hearing a lot of what the patient is saying,” Fulwiler observes. With mindfulness, they can see what “might be contributing to a bad encounter, what’s preventing us from being empathetic, compassionate and more efficient in our style of communication?” The whole interaction may be over in three minutes, but having that time be meaningful is vital for helping the healers themselves feel the rewards of a demanding job.

4. Government

Where: Washington, D.C.
Change rarely comes to our nation’s capital, but that’s okay in Rep. Tim Ryan’s mind. A meditative practice equipped him to deal with legislative gridlock and partisan bickering. The seven-term Democrat representing northeastern Ohio practices mindfulness in a half lotus position for roughly 40 minutes daily — a regimen he began after attending one of Kabat-Zinn’s retreats in 2008, after which he gained “a whole new way of relating with what was going on in the world,” Ryan tells The Atlantic. “And like any good thing that a congressman finds — a new technology, a new policy idea — immediately I said, ‘How do we get this out?’” Ryan first wrote the book “A Mindful Nation,” exploring the ways mindfulness is being implemented across America, and today, in sessions of the House Appropriations Committee on which he sits, the representative advocates for more funds to be deployed to teach meditation tactics. The money may not be forthcoming just yet, but that hasn’t stopped mindfulness from gaining more new converts like Ryan every day.

5. Police Department

Where: Hillsboro, Ore.
Last month, Americans watched videos of officer-involved shootings in Baton Rouge, La.; St. Paul, Minn; and North Miami, and they read about the five cops who died in a sniper attack in Dallas. While those crises were deeply felt by civilians nationwide, they were only a glimpse of what cops encounter regularly. “Law enforcement is a profession that is deeply impacted by trauma. On a daily basis, we bump up against human suffering,” says Lt. Richard Goerling, head of Hillsboro Police Department’s investigative division and a faculty member at Pacific University. “It doesn’t take very long for police officers’ well-being to erode dramatically,” he adds, ticking off studies that track early mortality and cardiovascular issues among public safety professionals.
Through the organization Mindful Badge, Goerling teaches several police departments in the Portland area and in Northern California how mindfulness can better cops’ performance: sharpening their attention to life-or-death details, cultivating empathy and compassion that’s crucial for stops and searches and building resilience before encountering trauma. The theory goes that once an officer receives mental training, he can sense when a stressor in his environment is activating his flight-or-flight reactions and then check those instincts. “If a police officer is in their own crisis,” Goerling suggests, “they’re not going to meet that person in a way that’s totally effective.” The lieutenant is aware mindfulness isn’t a cure-all for “a landscape of suffering,” but he believes it’s a first step to changing a “broken” police culture that takes its officers’ health for granted.

6. Athletic Competition

Where: San Diego, Calif.
BMX bikers may not seem like a group that’s primed for meditation, but when an elite biker stuttered with anxiety at the starting line, his coach James Herrera looked into any way to solve the problem of managing stress before a high-stakes event. Herrera soon got in touch with the Center for Mindfulness at the University of California, San Diego, and he signed up his seven-man team for a small study into the effects of meditation on “very healthy guys who are at the top of their sport,” lead author Lori Haase tells NationSwell. Over seven weeks, the bikers practiced a normal mindfulness routine, but with extra impediments like having their hands submerged in a bucket of icy water to teach them to feel the sensation of pain, rather than reacting to it cognitively. As the weeks went on, their bodies seemed to prepare for a physical shock, without an accompanying psychological panic. In other words, participants’ bodies were so amped up and hyperaware that they didn’t need to react as strongly to the stressor itself compared to an average person. The study didn’t test whether it made them faster on the course, but it seemed to suggest that reaction times could be sped up by using mindfulness to slow down.

7. Military

Where: Honolulu, Hawaii
Like cops, members of the military have much to gain from situational awareness. A couple seconds’ of lead-time for a soldier to notice someone in a bulky jacket running into a public square could prevent a suicide bomb from taking out dozens of civilians and comrades abroad. But that’s not all mindfulness is good for in a service member’s line of duty.
Before soldiers even leave home, they must deal with leaving family and putting other aspects of their lives on hold. To prepare soldiers for deployment, University of Miami neuroscientist Amishi Jha offered mindfulness trainings at an Army outpost on Oahu to soldiers heading to Afghanistan. To fit the program into an already crowded training regimen, Jha drastically cut down the standard 40-hour model to an eight-hour practice scattered throughout eight weeks. Despite the stress of leaving that could sap the mind’s attention and working memory — “everything they need to do the job well when they’re there,” Jha notes — the mindfulness trainings prevented their minds from wandering. Tentative research Jha’s still conducting suggests those benefits persist post-deployment. Her session was just like boot camp, Jha found, only for the brain.

MORE: How Meditation Is Bringing Calm to San Francisco’s Toughest Schools

In Order to Revitalize America, Our Concept of Leadership Needs to Change

The son of an Air Force veteran and a history teacher, Jeff Eggers attended the United States Naval Academy in Annapolis, Md., with his heart set on learning to fly jets off of aircraft carriers. Once he learned about the SEAL program, however, his future headed in a different direction because, “I wanted to get in the business of leadership,” Eggers explains. After a “mostly straightforward SEAL career,” Eggers transitioned from operations to strategic policy, most recently serving as Special Assistant to the President for National Security Affairs.
These days, Eggers has more work-life balance and the flexibility to invest in his family (which includes two small children) that his previous military service and government work largely prevented. Serving as a senior fellow at New America, his focus on leadership remains, researching how to revitalize American prosperity by changing how the business community thinks about workplace independence and how public policy must take into account behavioral science in order to be effective. NationSwell sat down with Eggers at the Washington, D.C., offices of New America to discuss the need to create a “self-driven, self-directed, more autonomous workforce.”
What is the best advice you’ve ever been given on leadership?
Someone once said to me, “don’t take yourself too seriously.”  We’re all the same species, and one of the greatest mistakes that occurs when people get promoted to increasing levels of seniority is that they start taking themselves too seriously. I think leaders can ground themselves in a sense of humility, empathy, awareness and a respect for others. Doing so is one of the cornerstones of effective leadership. It’s not about you; it’s about the team.

Jeff Eggers in the Oval Office with President Obama, Vice President Biden and National Security Advisor Susan Rice.

What’s on your nightstand?
It’s David Rothkopf’s “National Insecurity,” which is professional reading. I’m writing a longer piece on how our culture of fear is undercutting our national decision-making and that’s one of the books I keep for that research. Unfortunately, my nightstand is not well equipped with enjoyable, light reads.
What is your biggest need right now?
My greatest need was to rebalance work, life and family, which I did. That box is largely checked, and that was a big deal. One of my big needs right now is to create a network of experts and likeminded practitioners around this idea of behavioral policy and to develop a framework for how you could, with some scale, start to influence at a strategic level how you think about public policy, how we train people to do public policy. Bringing together this kind of core network will become the people who shape and build this program with me.

What do you wish someone had told you when you started this job?
Too many people said it was going to be easy and not to overthink it. I think that I wish more people would’ve said the opposite — that it was going to be very difficult, steady yourself; it’s going to be harder than you think. Because for me personally, my desire was to test this hypothesis: To do the work-life balance and put family first you need to accept risk and you need to leap and hope that the net will appear. I came to advocate for that in such a way that I had to promote it by doing it. I had to live it. I did and that coupled with this mantra of “don’t overthink it; it’ll be easier than you think” — whoa! The leap has been a doozy at times, and some cautionary note of, “Absolutely, take the leap, but do a lot of thinking about all the various aspects of it,” [would’ve been nice.]
What inspires you?
Mostly, I’m always inspired by people that I respect and admire. My parents have been the longest, consistent source of inspiration. They put a lot of their energies in to their family — invested in their family, made sacrifices for their family. But also, they significantly advanced from one generation to another in life for more opportunities and that’s pretty inspiring, especially at a time when so few people have faith in the American Dream.
Today, I’m inspired by people who have a lot of moral conviction and intellectual courage to speak up against the mainstream conventional wisdom, especially when the mainstream conventional wisdom needs to be disrupted. That takes a significant amount of courage.
How do you inspire others?
By making people believe there is greatness in themselves. No one needs to look to anyone else for greatness or inspiration. There’s a tremendous amount of potential for greatness is each person. Too often we look to people that we ascribe greatness as having some sort of inherent advantage that made them great and that’s not the case. I would like everyone to understand that they are themselves a superhero, a genius. There’s no reason why everyone can’t tap into that. If everyone taps into a little bit of that, that small amount of incremental change is going to be extraordinary.
What is your proudest accomplishment?
It hasn’t happened yet. My proudest accomplishment will be raising my kids [ages 3 and 6]. That’s going to be my life’s work.
It’s more gratifying to see pride in accomplishments made by people that work for me. You don’t get any credit for them, but in my case, they’re more important [than what I’ve accomplished].
Eggers paragliding in the Canadian Rockies in 2009.

What should people know about you that they don’t?
I’m a pretty avid paraglider pilot. It’s the remnants of a formerly active and robust recreational lifestyle that had to be whittled down and made manageable with a family. The only real thing that I couldn’t ever let go of is my passion for paragliding. I had a bit of a scare back in September [2015] and kind of grounded myself and I’m now going through the soul-searching process of whether I can be both a responsible dad and an active paraglider pilot. That’s kind of a big deal. [Paragliding] is kind of scratching that aviation itch that I’ve had ever since I was a tiny kid and it’s how I’ve become a pilot. So it’s very, very fundamental and hard to let go of.
To learn more about the NationSwell Council, click here.
This interview has been edited and condensed.
MORE: How This Veteran Went from the Open Sea to Open Data

The 10 Most Inspiring Books of 2015

In the waning years of the first African-American president’s time in office, a young black male can be gunned down by police with impunity and a young Hispanic girl can grow up in a neighborhood with limited educational horizons. As the wars in the Middle East draw to a close for American troops, veterans struggle to find work and housing and gun violence follows them back to their communities. In 2015, it often felt like progress was tempered by setbacks, so it’s important to look to journalists to provide the nuanced understanding of events, to historians to give them historical weight and to novelists and poets to distill their meaning. Our essential reading from this year:
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MORE: The 10 Most Inspiring Books of 2014

This Veteran Refuses To Leave His Unemployed and Debt-Ridden Comrades Behind

When Eli Williamson returned from two deployments to the Middle East, his hometown of Chicago felt at times like a foreign battleground, the memory of desert roads more familiar than Windy City central thoroughfares. As he relearned the city, Williamson noticed a strange similarity between veterans like himself and the young people growing up in tough parts of Chicago. Too many had witnessed violence, and they had little support to cope with the trauma.
Applying the timeworn principle of leaving no soldier, sailor, airman or marine behind, Williamson co-founded Leave No Veteran Behind (LNVB), a national nonprofit focused on securing education and employment for our warriors. Williamson formed the organization based on “just real stupid” and “crazy” idealism: “You know what?” he says. “I can make a difference.” Since work began in 2008, with a measly operating budget of $4,674 to help pay off student loans, LNVB has eliminated around $150,000 of school debt and provided 750 transitional jobs, Williamson says.
“Coming out of the military, every individual is going to have his or her challenges,” says Williamson, who served as a psychological operations specialist and an Arabic linguist in Iraq in 2004 and in Afghanistan in 2007. “We’ve seen veterans with substance abuse issues, homelessness issues.” Additionally, at least one in five veterans suffer from PTSD, and almost 50,000 are homeless and 573,000 are unemployed.
Williamson started the group with his childhood friend Roy Sartin. They first met in high school, when they joined choir and band together. “I think we’ve been arguing like old women every since,” Williamson says. Both joined the U.S. Army Reserves while at Iowa’s Luther College and were mobilized to active duty during their senior year after the Twin Towers fell. Williamson finished his education at the Special Warfare Training Center at Fort Bragg in North Carolina, while Sartin put his learning on hold.
Upon return, both struggled with crippling interest rates on their student loans. Sartin received a call from the loan company saying that he needed to make a $20,000 payment. “Although I had the funds, it was just enough to get myself back together. So, for me, the transition wasn’t as tough, but I was one of the lucky ones.” Williamson got a bill for $2,200 only 22 days before the balance was due. Desperate, he took to the streets playing music to cover the costs.
After talking with other vets, the two realized that many didn’t qualify for the military’s debt repayment programs. That’s when they started going out to financial sources for “retroactive scholarships” for our country’s defenders. And they sought employment opportunities for former military members to help cover the rest.
Jobs and debt relief for our nation’s warriors are the main focus of LNVB, but the group oversees several initiatives, including S.T.E.A.M. Corps, which pairs vets with science, technology, engineering, arts, and math experience with at-risk youth. More than 200 students have graduated from S.T.E.A.M., but Williamson, director of veteran affairs at the Robert R. McCormick Foundation, points to a more intangible benefit of his non-profit’s work: the ability for veterans “to articulate a larger vision of themselves … is our advocacy mission,” he says.
“Veterans can paint a vision for where our country needs to be, and the only reason we can do that is because you realize that you are part of something larger than yourself,” Williamson adds. “That’s a fundamental value that veterans can share, as they leave military, with the communities that they come back to.” For those who’ve just returned home from Operations Enduring Freedom and Iraqi Freedom, in other words, service is just beginning.

Meet the NationSwell All-Stars

We launched NationSwell.com in December 2013 as part of our mission to elevate the greatest solutions to our national challenges. Since then, we’ve told more than 2,000 stories about people across the country who are bridging the opportunity divide, advancing national service, preserving our environment and making government work.
The NationSwell All-Stars are the most inspiring changemakers we featured in our first year. From a Navy SEAL who is using his war wounds to help fellow soldiers, to the founders of GirlTrek and the street doctor who is bringing medical care to the memeless, these are the people offering creative and impactful solutions.
Last month, the All-Stars joined the NationSwell Council, a membership network and events series for professionals committed to service, for “A Celebration of Service” in New York City. Support them by watching the above video and reading these original stories on NationSwell.com, then share your ideas in the comments below or on this story’s call to action.
We’re partnering with NBCUniversal to support the greatest innovators who are tackling some of the nation’s most critical issues. Tell us who you think the next biggest changemaker in America is by nominating them to be a 2015 NationSwell AllStar.
 

How This Veteran Went from the Open Sea to Open Data

As a Counter-Terrorism Officer in the U.S. Navy, Ian Kalin says that he fired expensive cannons at imaginary targets in the sea.
“Not a lot of terrorists floating in the middle of the ocean back then,” he jokes, pointing out how the service he was being asked to deliver was “completely disconnected from the actual needs of our nation.”
That experience helped shape Kalin’s path to becoming director of open data at Socrata, which helps public sector organizations improve transparency and service.
Kalin asks the audience at his Got Your 6 Storytellers talk where they would prefer to spend an hour: at the Department of Motor Vehicles or the Apple Store?
“The truth is that there is a big disconnect that we feel in our consumer lives compared to the services we’re receiving from our governments,” he says, addressing the widening gap between our expectations and what our government is able to deliver. “We have higher expectations because innovative products and services are making our lives better everyday.”
He also tells a story about a salmonella outbreak in jars of peanut butter. While he never would have checked the Food and Drug Administration website for the voluntary product recall, Google Shopping Express sent the grateful young dad a note saying the product he bought was at risk and even offered to reimburse him the $5.84 he spent.
Governments cannot empower people by themselves,” Kalin says, emphasizing the importance of public private partnerships to help governments improve their customer service.
Watch the video to learn how Kalin thinks open data can help us “improve the quality of our collective democracy.”

How Veterans Bring the Spirit of Service Back to the Home Front

Koby Langley, who directed veteran, wounded warrior, and military family engagement for the White House before overseeing services to the armed forces for the American Red Cross, stands before photos of his family members during his Got Your 6 Storytellers talk.
“The majority of the men and women that serve in uniform come from military families,” he says, gesturing to a black and white portrait of Felix Powel of the U.S. Navy Pacific Fleet in the 1950s, a picture of Dr. Kimberlyn Brown of the U.S. Army Medical Corps from the War in Afghanistan, and another of Langley himself, who served in Iraq. “That spirit of service that we give to our sons and daughters is critically important as we think about our national security needs in the future.”
In his talk, Langley describes how the same spirit of service that compelled every one of his family members to sign up for every major United States conflict since World War I remains upon the return home. “It shouldn’t be any surprise that communities are looking for us,” he says. “They want us to leverage the leadership skills that we learned overseas here in our communities at home.”
He zooms in on stories of specific veterans who put their leadership into action, mentioning initiatives like Hiring Our Heroes and Team Rubicon. Langley also speaks of Chris Marvin, founder and managing director of Got Your 6. “Chris flew helicopters. In Afghanistan, his Black Hawk crashed. He was stuck in the rubble, close to death. He suffered surgery after surgery after surgery when he came home,” Langley says.
One of the first things Marvin said to Langley when they first met was how he really wished people would stop thanking him for his service. “Don’t thank us for our service,” Langley explains. “When we come home, say ‘Welcome home. We still need you. Are you ready to serve again?’”

After This Soldier Was Shot in the Head, Comedy Became His Therapy

“A lot of people have asked me how I went from being a soldier to being a comedian,” Retired U.S. Army Staff Sergeant Thom Tran says in his Got Your 6 Storytellers talk. “Comedy is my therapy.”
On his fourth day in Iraq, Tran took a gunshot to the back of his skull in a gunfight. As Tran talks, footage of the incident from the field plays behind him. In it, he wipes blood from his neck and says, simply, “f***.”
Tran, who is now based in Los Angeles and works as a standup comedian, writer, producer, voiceover actor, and traffic reporter, has a punch line for everything.
He talks, for example, about how he holds so may jobs because he is constantly on the verge of being fired from at least one of them. He describes how memory loss — a result of his injury — allows him to hide chocolates from himself then find them with that same feeling of surprise you experience when you find money in a pair of pants. And he even manages to make the audience laugh about the way his father reacted to the video of his son being shot in the head.
“We have to be able to laugh at that,” he says, pointing to the video screen behind him as he stands before an audience that is experiencing shock, inspiration and side-splitting laughter all at once.
“Cause if I didn’t, I don’t know where I’d be today,” he continues. “Laughing, this therapeutic thing that comes from your soul, is the only thing I’ve found that can heal that.”
It’s no wonder Tran went on to found the GIs of Comedy, recruiting military veterans to travel and perform for troops and civilian supporters around the world as a way to bring laughter to them and to help them heal.
Watch his story, then share it with six of your friends.

Jason Everman’s Unlikely Life Trajectory From Music to the Military

Jason Everman, the guitarist who played with Nirvana and Soundgarden, says punk rock was his soundtrack growing up.
“It was this loud, fast, aggressive music that was essentially the sonic middle finger,” he says, standing before a picture of his teenage self wearing a Black Flags T-shirt. “And as I was this kind of 15-year-old gawky walking middle finger, we complemented each other.”
In his Got Your 6 Storytellers talk, Everman focuses on his unlikely life trajectory, the path that took him from playing in rock bands to becoming a U.S. Army Ranger and later on, an elite member of Special Forces.
“It was the year of sex, drugs, and rock and roll, absolutely,” he says of a turning point between tours when he realized that punk rock no longer brought him the joy it did as a kid. “I had no structure in my life other than touring commitments.”
But under this surface of “living the dream,” Everman continues, “I was profoundly dissatisfied.”
A friend who was a former Navy SEAL told Everman he might consider joining the military, saying his own experience challenged him in ways he had never experienced before.
“Challenge leads to achievement, and achievement leads to joy,” Everman says of one of his biggest takeaways from his service in Iraq and Afghanistan.
This veteran bears tattoos on his forearms as he talks about ridding himself of the “shackles of cool.” Watch the video to discover his story and how rock music and military service continue to shape his path.

Service Taught This Veteran What Is, And Isn’t, a Threat

On a street corner in Chicago, an older woman stood and watched as three buses passed her by. She kept letting kids board the bus ahead of her — saying they caused nothing but trouble — so she continued to wait.
This is the scene that Eli Williamson, who founded Leave No Veteran Behind after his service in Iraq and Afghanistan, describes in his Got Your 6 Storytellers talk. In it, he has the audience reflect on what it is like for members of the military to return from war and see how so many of us avoid members of our own community.
“The military is designed to engage our nation’s existential threats. And we build teams around these existential threats. We take perfectly good strangers and make them close if not closer than family,” he says.
Williamson returned to civilian life worried that he would not be able to build those kinds of relationships back home. But five years into his work with Leave No Veteran Behind, which uses employment training, transitional jobs and educational debt relief to empower veterans to strengthen their own communities, it is mission accomplished.
One such transitional job had to do with addressing youth violence in the same city where Williamson grew up. Leave No Veteran Behind challenged the idea that metal detectors and armed personnel can keep our kids safe with communal resilience strategies that emphasize safety as opposed to security.
“We did this by leveraging some of our skills that we learned in Iraq and Afghanistan and we would go out into a very specific neighborhood and provide presence patrols, without the guns,” he says.
These patrols, conducted around Chicago Public Schools, facilitated safe passage for kids before and after school, leading to a significant decrease in violence.
After meeting the older woman waiting for the bus, Williamson told his team to treat the kids who had plowed right past her as they would treat any officer, saying “hello sir” and “hello ma’am.”
“Many of these kids would just look at us in a very quizzical way. Because many of them had never been called sir or ma’am a day in their life,” he recalls. “But over that course of a year, something really strange began to happen.”
Watch the video to learn how veterans, who have been trained to know what is and is not a threat, have a unique ability to draw members of their community closer together rather than further apart.