Laughter an Unlikely Medicine for America’s Veterans

Ali Taylor never would have guessed that the end of her husband’s military career would prompt her to try improv: The last time she attempted any type of acting was as a middle-school theater student. But there she was, at a five-day event held at Joint Base Pearl Harbor-Hickam near Honolulu for wounded Air Force members and their caregivers, learning the core improv concept of “Yes, and,” and realizing it now applied to her life.
Her husband, Staff Sgt. Brandon Cipolla, had recently been admitted to the Air Force Wounded Warrior Program due to service-related injuries, including post-traumatic stress disorder, chronic migraine headaches, and a shoulder injury requiring several surgeries. Taylor had been appointed his caregiver as part of the program, yet was still working full-time as an executive chef at Mississippi State University in Starkville, Miss. “There’s not a lot of smiling and laughing when you’re in a situation like we are,” Taylor said.
When Cipolla applied to attend the CARE event (which encompasses all of the Air Force Wounded Warrior Program’s areas of support) to prepare for his upcoming medical retirement and transition, Taylor wasn’t sure what to expect. However, she looked forward to a brief respite from their daily routine, as well as the opportunity to find support and camaraderie from others in the same position.
Each day, while Cipolla participated in mock interviews and worked on other job-search skills, Taylor took classes, including financial planning and navigating the military’s insurance programs. At night, she immersed herself in improv workshops, one of several offerings (along with more traditional choices like yoga, journaling, and painting) designed to help participants. Though all workshops are optional, the program encourages caregivers and injured service members to attend as part of their path back to wellness.

While improv specifically may seem a surprising choice for those struggling to transition to life after injury, it’s now part of the resiliency programming the Air Force offers its Wounded Warriors (the term the United States Armed Forces uses to describe injured service members) and their caregivers. Aaron Moffett, Ph.D., a sports psychologist who runs the resiliency program, noted that the resiliency workshops take a holistic approach to teaching life skills. With improv, “it’s really a communication skill,” he explained. “You have to listen to your partner and think quickly: ‘How does what I’m doing relate to what that person just said, and how do I communicate back to that person?’”
The tone is set on the very first day by retired Staff Sgt. and Air Force medic BJ Lange, an actor and comedian who developed the curriculum and launched the improv workshops last year. Lange makes a point of letting participants know that he’s not there as a military training instructor, but as someone who’s committed to helping them have fun on their path toward healing.
Lange starts off by sharing his own story: His traumatic brain injury, two bouts with testicular cancer, struggles with depression and anxiety, and his own participation in the Air Force Wounded Warrior Program. “When my cancer returned, I found myself getting deeper and deeper into depression,” he said. “I had to look back at all of these things I had been teaching for so long about facing my fear.”
In creating the program, Lange looked to the research and overall approach of applied improv, where collaborative exercises are used as a tool for personal or professional growth. While improved listening skills, problem solving, and thinking outside the box are all benefits of the program, one of the most important takeaways is the chance for participants to be with others who are facing similar struggles – and to have fun.
“Teambuilding, camaraderie, and trust in one another: These are all things that can be broken when you’re going through heavy mental and physical adversity,” Lange explained. “I don’t teach the warriors and their caregivers how to be funny; I don’t teach them how to perform. I teach them how to use these skills [and] how they can use them to rebuild their lives.”
But it’s not always fun, laughter and games. At one workshop when everyone was lying on the ground at the start of a new scene, Lange recalled that the setup “looked like dead bodies,” to one of the wounded service members. When flashbacks like this happen, Lange stops the action. The group took time to discuss the participant’s observation and talk about other possible ways to view the scenario before moving forward.
Participants often become more comfortable over the course of the week, whether it’s being able to open up about their stories or even just make eye contact, which can be a struggle for those who have suffered trauma. “We talk a lot about interpersonal skills,” Lange said. “[When you retreat] into your head – from depression, anxiety or a TBI – you look down a lot.”  
For some, it’s about being able to tap into what it’s like to feel happy again. Lange recalled one participant who had sustained a traumatic brain injury during his service in Afghanistan and rarely spoke, relying on his wife to communicate for him. At the end of the week, she told Lange that her husband’s participation in the improv workshops was the first time she’d seen him smile since his injury.
This year, Lange expects to teach workshops around the country and in Germany as part of the Air Force Wounded Warrior Program’s CARE events. With about 8,000 participants in the program (not including caregivers), he knows he won’t be able to reach all of them. But for those who have taken his workshop, like Taylor, the skills are ones that carry over into their daily lives, whether it’s honing the flexibility to work with a new situation or being open to finding some humor in it.
“The concept of ‘Yes, and’ is that you work with what you’ve been given: You carry on and keep going,” says Taylor, whose husband recently took a new job requiring them to relocate to Olympia, Wash. “That’s our marriage.”
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When the Mission Continues

West Point’s motto, “Duty, Honor, Country,” is perfectly suited to the values of the military, but for graduate John Tien, these three words extend well beyond his 24 years of active duty in the U.S. Army.
“Even when I am not in the military, I am trying to live my life by this motto,” says Tien, Citi’s managing director of retail services and a steering committee member of the Citi Salutes affinity network, Citi’s veterans’ employee-led initiative that serves the veterans community. “I feel like it is my obligation, and my privilege, to continue to serve military families and veterans.”
Tien joined the bank in 2011, right after serving as a senior national security adviser to the White House.
Working with employees across the company, Tien wanted to bring veterans together as a community, and guide them through the challenging transition to civilian life by tapping into the military grit they cultivated during their service.

“Too often the portrait is of the wounded and broken veteran,” says Tien. “Yes, some are wounded and need our help, but the majority of veterans are ready and able to be strategic assets for our community. These are great, young Americans who are given tremendous responsibility to stabilize chaotic situations. They have tremendous amounts of emotional intelligence and critical thinking, making them agile leaders. If we can teach them the concepts of banking as well as operations and technologies, they will be on a path to unlock their highest potential.”
Within a month of working at Citi, Tien realized that the company could leverage a huge talent pool of veterans. He and Micah Heavener, a Citi colleague and fellow Army vet, launched the Military Officer Leadership program at Citi to assist military leaders transitioning to civilian life. The 24-month rotational program connects veterans with mentors and prepares them for careers in operations and technology. It offers formal training in banking principles and financial services technology, and provides certifications through efficiency programs such as the Lean Six Sigma.
“About two-thirds of military officers leave the service after five to eight years,” says Tien. “These are the heroes and thought leaders we can pull into the bank.” 
Tien also wanted to start an employee network to support internal veteran colleagues and to boost engagement with local veteran communities and organizations in Jacksonville, Florida, where he was based at the time. Initially, Tien only knew one other veteran at that location.
“There has to be more than you and me,” he remembers saying to Heavener. “This is a 5,000-person site.” Tien was right. One building over, an Army ranger was working as a project manager in Citi’s technology group. When Tien asked him if he wanted to help start a local chapter of the military network, his reply was, “Hooah!”
Three months later, just in time for Veterans Day, Tien’s idea to bring vets together gave rise to the Citi Salutes network’s second chapter (The first was opened in Citi’s New York office).
“What’s even more amazing is that while the veterans formed the nucleus of the chapter, by 2018, more than half of the overall network consists of civilians who want to be part of the mission,” Tien says.
Over the past seven years, Tien has helped support and inspire the creation of 15 more chapters in North America and London. “The military is a brotherhood, it’s a sisterhood, it’s a family,” he says. “At Citi, I felt like I could find that form of camaraderie again, not just with fellow veterans, but with colleagues.”
Tien’s penchant for helping others is instinctual at this point. “I knew I couldn’t help serving,” he says.
When Tien moved to Atlanta in 2016, he wasn’t sure if the Citi-site was large enough to support a big network, but his colleagues proved otherwise. After reaching out to all 200 Citi employees in Atlanta, asking whether anyone had a connection to a vet — whether it be a friend, grandfather, husband or daughter — more than 60 people wrote back.
“I have often said that the next greatest generation is the post-9/11 generation,” Tien says. “These individuals are having an impact across the nation and their communities.”

This article is paid for and produced in partnership with Citi. Through Citi Salutes, Citi collaborates with veterans’ service organizations and leading veterans’ champions to support and empower veterans, service members and their families. This is the seventh installment in a series focusing on solutions for veterans and military families in the areas of housing, financial resilience, military transition and employment.

How a Two-Week Bootcamp is Getting Vets Ready for Higher Learning

In 2008, Chris Howell began thinking of life after the military. He was serving in the Australian Army, Special Operations Command and was eager to head back to school, reinforced by some timely advice from his younger brother, David. “He said to me, ‘look, you can blow in a door and attack a room, but you need to learn how to read and write an essay.'” David, a top student at Sydney University at the time, took it one step further, putting together a crash-course of materials to help Chris prepare for college life. Five years later, this informal boot-camp became the basis of the Warrior-Scholar Project.
In 2012, Chris Howell partnered with Jesse Reisling and launched the project from Yale, offering a two-week intensive bootcamp for veterans returning to school. In addition to offering classes at Yale this year, they were also available at Harvard and the University of Michigan. By next year, the group plans to hold classes on 10 campuses.
Editors’ note: Since the original publication of this story, Jesse Reising, founder of the Warrior-Scholar Project, has become a NationSwell Council member.

Big Bets: How Can We Serve Our Veterans? Ask Them to Serve Us

Spencer Kympton, president of the Mission Continues, a nonprofit group dedicated to empowering veterans, wants to change the way we perceive men and women coming home after military service. “The general population believes that this generation of veterans need our thanks, they need our gratitude, they need things from us,” Kympton says. “What they deserve is a new endeavor and a way to serve us.”
The Mission Continues was created with the belief that veterans want to continue to serve their country when they return home, and that helping others will help them in their transition back to civilian life. To accomplish this, the nonprofit places vets in six-month service fellowships across the country in organizations like Habitat for Humanity and Big Brothers Big Sisters. Since it was founded in 2007 — by
Eric Greitens, a Rhodes Scholar and former Navy SEAL —
the Mission Continues has had about 1,000 fellows. “We’re seeing it has professional impact, it has improved their relationships and it’s improving their health and well-being,” Kympton says.
Editors’ note: Since the original publication of this story, Spencer Kympton, President of the Mission Continues, has become a NationSwell Council member.
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